Job Description

Behavioral Health Receptionist

The receptionist at Omi Psychiatry and TMS is the first line of communication between a client and the office. We are looking for a personable, enthusiastic, compassionate and proactive individual to join our team.

Responsibilities include:

Greets, checks-in and checks-out patients Handles new and existing patient inquiries Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate Verifies insurance benefits and obtains prior authorization for TMS Collects and posts patient payments Submits claims for billing and liaisons with insurance company. Answers phone calls and emails relaying information and requests accurately and delivering messages as needed Schedules, reschedules and cancels patient appointments Completes client related task assigned by physician Provides support to their assigned doctor and assists other PCCs as needed Serves as TMS coordinator when needed Trains in and able to perform TMS treatments Respects patient confidentiality with a thorough understanding of the HIPAA laws
Qualifications and Requirements:

High School Diploma and/ or GED required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred Knowledge and familiarity with various insurances and verification eligibility preferred A minimum of 1 year professional experience in a clinic or medical practice preferred
Knowledge, Skills and Abilities:

Knowledge of general clinic or medical practice processes Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication Excellent organizational and time management skills Ability to identify and resolve problems Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers Ability to maintain confidentiality of sensitive and protected patient information Ability to work effectively as a team player and provide superior customer service to all staff and leadership
Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

Health insurance Paid time off
Work Location: In person