Job Description

Position Title:



BDC Service Agent



Job Code:



BSV



Department:



BDC



Department #:



0003



Reports To:



BDC Manager/Director



FLSA Status:



Non-Exempt

24 Auto Group

is in search of a talented

BDC Service Agent

in East Providence for our busy call center.


$60,000 to $85,000 a year



Position Summary:


The BDC Service Agent is responsible for handling potential service opportunities. This position is an extension of the service advisor and service coordinator roles in handling inbound phone calls, emails, text messages, chats, and social media chat conversations. The intension is to help the Service Department provide high quality lead handling services and greatly improve the overall service volume and experience we provide to our clients in a manner that is in line with Route 24 Auto Group's core philosophies, principles, and values.



The BDC Service Associate will be held accountable to:

Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively. Implement effectively all the duties, responsibilities, and requirements outlined in this job description. Set a professional standard that always reflects favorably on PAG. Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers, or employees to management. Conduct yourself professionally while in the workplace Treat each customer and co-worker with kindness and respect Other tasks as assigned


Principal Duties And Responsibilities:

Schedule service appointments for multiple brands using proven word tracks and Route 24 Auto Group's process. Increase daily repair order count in dealership. Facilitate the ease of appointment for customer satisfaction. Response time must be 10 minutes or less for all customer inquiries. Manage daily objectives accurately and efficiently. Daily, weekly and monthly reconciliation of objectives and performance. Constant customer interaction. Foster a trusting and long-lasting relationship with customers to drive repeat business. Follow-up with clients after vehicle maintenance/service to ensure their experience was exceptional and to set the stage for future visits. Ability to organize and multi-task in a hectic environment. Exceptional communication ability whether in person, via email, or over the phone. Ability to offer customer service that exceeds expectations. Familiarity with computers and software applications.

Qualifications:

Excellent Customer Service Skills Good Written and Communication Skills Basic Computer Skills Highly Organized, with the Ability to Multitask Reynolds and Reynolds/Eleads Experience a plus

What We Offer

Medical, Dental, Vision, Life, Disability insurance options 401K Plan Vacation and Sick time Growth Opportunities Paid Training Discounts on products and services


Certificates/Licenses: Valid driver's license with acceptable driving record



Physical Demands:


Occasional carrying of small objects) ? X__



Supervisor: BDC Manager/Director


Positions Supervised: None