Job Description

At the Bob Loquercio Auto Group, we pride ourselves on delivering an exceptional customer experience while providing our employees with opportunities for career growth. As we continue to expand, we are looking for a motivated and driven

BDC Sales Team Lead

to support our fast-growing Sales Department and ensure the success of our BDC team.

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Position Summary

The

BDC Sales Team Lead

will oversee a team of BDC Representatives, ensuring they meet performance goals, deliver excellent customer service, and drive showroom traffic. This individual will act as a mentor and coach, while also handling customer inquiries, scheduling appointments, and maintaining a strong pipeline of leads. The ideal candidate is a proactive leader who thrives in a fast-paced environment and has a proven track record in automotive sales or customer service leadership.

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Benefits:

Medical Plan Dental Plan Vision Plan 401(k) Savings Plan Basic Life Insurance Accident & Critical Illness Insurance Discounts on Products and Services Flexible Schedules Work Life Balance
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Key Responsibilities

Lead, train, and motivate a team of BDC Representatives to achieve daily, weekly, and monthly goals Monitor team performance and provide coaching, feedback, and ongoing development Handle inbound and outbound calls, internet inquiries, and follow-up communications with customers when needed Ensure all leads are responded to promptly and professionally, with accurate data entry into CRM systems Partner with Sales Managers and General Managers to align BDC efforts with dealership sales goals Develop call scripts, email templates, and follow-up processes to maximize lead conversion Track appointment show rates, sold ratios, and lead-to-sale metrics, providing regular performance reports Assist in hiring, onboarding, and training new BDC staff Resolve escalated customer concerns and ensure the highest level of satisfaction
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Qualifications

Previous experience in automotive BDC, internet sales, or dealership sales environment

required

Leadership or supervisory experience strongly preferred Strong communication, coaching, and motivational skills Proficient in CRM software (VinSolutions, DealerSocket, etc.) and Microsoft Office Suite Goal-oriented with the ability to multitask and adapt quickly in a high-volume environment * Strong customer service mindset with a professional and positive attitude