Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn\xe2\x80\x99t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Ensure total guest satisfaction in banquet functions through effective communication skills and efficient anticipation of guest requirements.

What you will have an opportunity to do:

Carry out policies and procedures of Stonewall Resort and Benchmark Management Company. Ensure that liquor laws and liquor rules of the State of West Virginia are strictly adhered to. Ensure the beverage service policies of Stonewall Resort are strictly adhered to. Maintain the highest degree of professionalism. Maintain effective solution oriented communications within the department and with other departments. Ensure that set-up, service, and breakdown of functions is completed according to the details of the function sheet. Know how to set a function room properly per Stonewall Resort standards. Know how to set a reception area properly per Stonewall Resort standards. Comply with all sanitation standards and health department regulations as outlined in the training manual. Able to take meal counts on a function, accurately record them, accurately update the counts, and serve the meals to guests in the proper order. Knowledgeable of proper wine service. Know how to properly remove trays from a function and know the proper procedure for disposal of these trays. Participate in on-going training process for the position. Maintain proper service standards throughout the function period. Maintain lines of communication with supervisors and guests to ensure that all needs are fulfilled. Attend all meetings as required. The flexibility to work a varied schedule due to business levels and industry demand (24 hours/7days a week) Works flexible hours (weekends and extended eight-hour days). Knows property layout and directs guests by utilizing daily event sheets, function sheets, or other documents or reference materials. Review and understand daily event sheets and function sheets in order to properly and knowledgeably respond to any guest or coworker requests, questions, or concerns. Maintaining uniform and grooming standards as outlined in the employee handbook. Assist in the initial and ongoing training of on-call service staff. Assist Banquet supervisors in directing banquet on call servers in opening duties, execution of function and completion of closing duties. Knowledge of tray lifting and carrying (10-20min.).

LAST STATEMENT: Provide assistance in other job classification as determined necessary by immediate superior.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED

Minimum one year in service position within the food service industry. Liquor experience preferred. Banquet experience helpful. Customer service experience necessary. Excellent organizational, administrative, communication and leadership skills.

What are we looking for?

• Someone with 2-4 years of food service experience, preferably Banquet service
• Someone with experience in a 4-star, 5-star venue with synchronized service
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who is able to work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benchmark Stonewall Resort