Job Description

Summary: Provides outstanding guest service to guests and employees during catering functions. Works independently and under supervision to fulfill event orders, including setting-up, completing pre- and post-event side work, taking and serving food and beverage orders, and performing other duties as assigned.



Essential Functions:


Sets up for catering functions according to service orders, completes pre- and post-event side work Greets guests in an upbeat and positive manner Serves (and occasionally takes orders for) food and beverages and ensures guests are provided outstanding service throughout assigned events according to service standards Provides information to guests pertaining to menu items, including description and preparation techniques, and available alcoholic and non-alcoholic beverages Ensures guest complaints are resolved in an appropriate manner Monitors and maintains cleanliness, sanitation, and organization of assigned work areas Ensures all food is served within health, safety, and sanitation guidelines Maintains knowledge and complies with all departmental policies, procedures, and service standard expectations Other duties as assigned

Qualifications/Requirements:


One year of banquet server experience preferred Previous bartending experience preferred Experience providing outstanding guest service Ability to manage multiple tasks and remain calm in a high-paced environment Ability to communicate effectively in English, both written and verbal
High school diploma or equivalent preferred
Required Work Cards Alcohol Awareness
Health
Physical Requirements Ability to carry a banquet tray with ten dinners Walk, stand or stoop up to 100% of the time, including movement on slippery and/or narrow surfaces Frequently lift, carry, push, pull or otherwise move objects weighing up to 50 lbs. Work for sustained periods of time maintaining concentrated attention to detail Vision, hearing, speaking, and literacy (critical) Need to distinguish between shades of color Ability to communicate via radios Working inside in a noisy environment that may be include both hot and cold temperatures


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.