Job Description

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Job Duties & Functions

Approach all encounters with guests and employees in a friendly, service-oriented manner Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards) Comply at all times with company standards and regulations to encourage safe and efficient hotel operations Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc Maintain a friendly and warm demeanor at all times Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently Know how to read the Banquet Event Order and be familiar with the menu of the assigned function Serve guests according to the hotel's standards in a friendly, courteous, and professional manner Respond to guest problems, complaints and accidents; Refer to management, if necessary Be informed of all current hotel policies Be familiar with fire exits, fire extinguisher locations and safety rules Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees Be familiar with the organization of the hotel and know the function of each department Handle items for "Lost and Found" according to the standards Perform other tasks/jobs as assigned by supervisor or manager Attend meetings as required by management Access to back of house areas of the hotel and sensitive information Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, and Master Keys and/or guestrooms Maintain a high level of trust and responsibility * Represent the company with certain level of reputation and good character as well as exercise sound judgement