Job Description

Summary We are currently seeking an Events & VIC Specialist who will report to the Head of Client Engagement, Americas.
YOUR OPPORTUNITY
The Events & VIC Specialist leads the VIC and client development strategy, with cross-functional efforts across retail in the Americas to enhance VIC recruitment, foster repeat engagements, ensure retention, and reactivate clients. This role oversees the execution of all in-store activations, out-of-store experiences, and client gifting.

HOW YOU WILL CONTRIBUTE

• Ensure retail events and client gifting reflects the development strategy to grow client portfolios.
• Lead the 1:1 clienteling strategy in partnership with the Head of Client Engagement and Market leaders by defining segment targets for Activation & Gifting to drive results.
• Collaborate with the Head of Client Engagement and Market leaders to optimize the global catalogue of activations, gifts, and experiences and ensure each initiative resonates with local clients.
• Support markets to define & implement local strategies, with a focus on key stores.
• Manage the corporate budget to enhance client development.

GIFTING

• Supervise all client gifting for holidays, life celebrations, and special projects.
• Manage the full project lifecycle for all gifting campaigns
• Ensure seamless logistics, distribution, and compliance.
• Collaborate with stores to monitor performance and gather feedback on gifting initiatives.
• Oversee the gifting budget, target, and relevant tracking.

EVENTS

• Responsible for all activations and experiences across the Americas region in line with brand image, global concepts, and budget allocation.
• Manage the calendar, planning, and execution of all in-store activations and out-of-store experiences, including collection previews, launches, and store openings.
• Lead the communication with stores to ensure full alignment on run of show and objectives.
• Source/manage vendors and external partners in local markets.
• Oversee vendor invoices, events budget, and relevant tracking.

VIC

• Partner with the Head of Client Engagement and Global VIC Project team on Fashion Shows multiple times per year, including organizing VIC hospitality and hosting (international travel required).
• Elevate VIC insights and personalized experience journey in partnership with the Head of Client Engagement, Global Client Development team, Market leaders, and store management.
• Manage VIC preorders including post-show resee orders, retail remote orders, and made-to-measure requests
• Lead the communication with stores on all open order inquiries.
• Keep track of VIC KPIs including retention, upgrade, and qualitative knowledge to improve outreach and engagement.
• Support with VIC/VIP/Couture activities, e.g. galas, private dinners, external events.
• Spearhead ad hoc VIC projects required to drive top client engagement and loyalty.

WHO YOU ARE

• Minimum 2 years' experience in Events in luxury retail fashion industry
• Prior work experience as key owner on large scale projects for full lifecycle, from ideation through execution
• Prior experience in a Client/VIP-facing role
• Flexibility to travel and work ad-hoc hours including evenings, weekends, and holidays
• Ability to lead meetings/calls with a large audience of Market Directors and store leaders
• Advanced skills in Excel and Power Point are mandatory
• Excellent project management skills
• High understanding of luxury environment & highly client oriented
• Able to conceive and drive projects forward
• Highly organized, detailed oriented and able to prioritize tasks based on the needs of the business
• Outstanding communication and influence skills (verbal, written, and presentation)
• Experience with confidentiality
• Must be resourceful, a problem-solver, and a team player with excellent interpersonal skills
• A positive attitude, openness, listening abilities, curiosity, and a willingness to learn and improve
• Adaptability, agility, and ability to work in a fast-paced, often-changing environment
• High availability, responsiveness

COMPENSATION
For individuals assigned and/or hired to work in New York, BALENCIAGA includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.
A reasonable estimate of the current salary range is $85,000 USD to $95,000 USD.
WHY WORK WITH US?
This is an exciting opportunity to join Balenciaga's Retail Excellence team as an Events & VIC Specialist who will drive the business and contribute to the brand philosophy. We invite you to become part of a team that offers possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
DIVERSITY COMMITMENT
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for and it is part of our interview process to discuss with you how to excel in our company.
Job Type Regular
Start Date 2025-11-28
Schedule Full time
Organization Balenciaga America Inc.

Skills Required