Job Description

Tony's Market

Title

Bakery Customer Service

Department(s)

Bakery

Reports to

Bakery Manager

Job summary: Responsible for offering extraordinary customer service

Summary of essential job functions:

Immediately greet all customers and ensure extraordinary customer service Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints. Solicit sale of new or additional services or products by educating customers and offering suggestions. Take customers' orders and write ordered items on tickets. Prepare food such as cookies, pies, brownies, etc. using recipes or following directions. Serve food, beverages, or pastries to customers. Wrap menu items such as cakes, pies, and pastries for customer orders. Label items sold using scales or other pricing methods. Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability. Fulfill special orders and requests utilizing all tools provided. Replenish foods in demos and display cases. Abide by safety, health and security rules. Complete specials projects and other duties as assigned Regular and predictable attendance

Standard job functions:

Upholds the 7 guiding principles of the company Support goals and vision of General Manager Consistently presents a professional personal image and uphold the company's uniform policy Maintain safe, clean and well-organized working and shopping environment Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws. Ability to work a flexible schedule including holidays and weekends Timely and consistent attendance.

Knowledge, skills and abilities required:

Strong interpersonal and verbal communication skills Ability to multitask and use organizational skills * 1-2 Years previous bakery experience preferred