Job Description

Guest Services Representative

Part time / Evening and weekends availability required


Starting Pay Rate = $17.50 per hour, with a $0.50 increase after 30 worked events!


Location: Rate Field & United Center

General Responsibilities:

Provide each guest with a safe, comfortable, and enjoyable environment to view events at the Guaranteed Rate Field through knowledge of available guest services and facility familiarization.

Demonstrated Skills:

Ability to follow direction Consistent high level of customer service in a fast-paced environment Approachable, friendly, and articulate Self-motivator with a positive attitude Ability to work effectively on a team Ability to adhere to scheduling methods and procedures Punctual, proactive, and accountable Ability to work Outdoors

Specific Duties:

Maintain a fun, friendly, and safe environment in assigned sections Greet guests as they enter the arena with a smile Deliver outstanding customer service under a variety of circumstances Assist guests with disabilities, providing a wheelchair escort as requested Maintain a pleasant, friendly, and professional demeanor with guests and coworkers Operate ticket scanners and ensure all guests have proper tickets or credentials Provide accurate information and directions to the various areas in the facility Operate elevators and escalators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels Document incidents and notify supervisors regarding issues that may require further attention Additional duties as assigned

Qualifications:

Must be 16 years of age or older Must be available to work evening and weekend hours. Report time typically begin at 4:30pm on weekdays and can be any time on Saturdays and Sundays Must be able to stand and walk for a minimum of 5 hours Must be punctual and able to comply with attendance standards Must be willing and able to comply with all grooming and uniform standards. Extreme hair color, extreme facial piercings, and facial or offensive tattoos are not allowed

Additional information

:

Average work hours will not exceed 1000 hours per calendar year The individual may be required to sit or walk up to 2/3 of the work shift The individual may also be required to use their hands, stoop, kneel or reach with their hands up to 1/3 of the work shift The individual may also be required to lift up to 10 pounds up to 2/3 of the work shift * The physical demands described here are representative of those which must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions