Job Description

Job Summary:

The Systems Engineer will provide systems specific support for all model Falcon aircraft to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and customers in regards to their related systems. This includes troubleshooting and answering technical concerns/questions in regards to their related systems. Monitor system/component failures and usage to identify potential fleet issues, providing feedback to improve

Principal Duties:

Provide support to the Command Center, Field Service Representatives, Service Centers, vendors, repair agents and/or customers to resolve issues including AOG support



Act as a focal point for all Dassault Falcon Jet (DFJ) departments providing input on technical issues related to systems support



Attend/prepare regular meetings



Provide feedback, make recommendations regarding product improvements to program management



Review documentation for technical accuracy, spelling, grammar and readability prior to customer release



Collaborate actively with coworkers within DFJ Engineering Support and Dassault Aviation (DA)



Validate service bulletins and maintenance procedures with W/H customers/DAS facilities on behalf of DA



Track, monitor and report findings for special investigations of failed equipment in coordination with DA



Deliver information to customers through letters, articles and presentations (seminars, customer meetings)



Support DFJ model specialist as required for system based technical issues



Support investigation efforts of NFF and DOA parts



Develop/deliver presentations at customer meetings and company seminars

Minimum Qualifications:

BS degree with emphasis on aviation or equivalent experience



Three (3) years of experience in technical aspects of aircraft support/system design



Proper system knowledge and good judgement in problem solving



Multitasking and priority management skills



Ability to read wiring diagrams and aircraft schematics



Fluent in English with strong written and verbal communication skills



Team player with a cooperative and helpful nature



Strong computer skills and proficient in using Microsoft Office



Able to manage standard projects/tasks without supervision



Ability to find solutions and/or alternatives/workaround in best interest of customers and the company



Completed a presentation training



Developed and presented material for customer seminars/support meetings



Completed an exchange program with DA counterparts

Additional Desired Qualifications:

A&P license or equivalent experience strongly suggested



Experience with Falcon aircraft or Business Jet Support experience



Experience in Customer Support



Experience in system/component failure analysis and/or aircraft system maintainability/reliability analysis



Familiarity with French language



Knowledge of Federal Aviation Administration (FAA) regulations



Knowledge of aircraft systems



Knowledge or experience with 3D design software (CATIA V4/V5)

Working Conditions:

Office environment



Domestic and international travel when necessary to accomplish job responsibilities (5-10% travel)

Compensation and Benefits

The compensation for this position typically falls between $90,000 and $100,000 per year. This position is not eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, and geographic location.



Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.



We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.