Job Description

Life is short. Work someplace awesome!

Basic Function

Field Technicians provide Preventative Maintenance and Repair Services to all clients, perform installations of JAVS equipment and related products, and provide technical support or training to customers over the phone, internet, or in person. Excellent customer service oriented oral and written communication skills are required. An understanding of the court recording procedure, JAVS equipment and software, operating systems, and/or networking is necessary. Field Technicians are based in regional locations throughout the US and report to their Regional Manager

SPECIFIC DUTIES AND RESPONSIBILITIES

Some of the responsibilities of the AV Service Technician are:

Perform preventative maintenance on all equipment under contract on a bi-annual basis according to contract details and critically review the quality of recordings and test complete operation of the system for all maintenance and repairs. Perform emergency repair or maintenance on all non-functioning equipment and non-critical failures under contract according to contract response time details. Provide maintenance, repair and equipment reporting on a continual basis. Maintain a helpful and friendly working relationship with clients. Plan and schedule maintenance and repair visits with clients according to SLA timeframes. Perform on-site troubleshooting of reported issue by reviewing recordings and evaluating systems with test equipment. Replace, install loaner or repair faulty equipment according to contract agreement. Participate in weekly regional status update conference call. Provide technical phone support to all clients. Collaborate with helpdesk, other technicians or regional service manager to resolve difficult repairs. Perform site visits at client locations to gather key information for accurate quote generation. Provide system operation training for hardware or software to clients upon completion of an upgrade or as necessary. Analyze system operation and make adjustments to improve system performance and stability. Complete documentation on system setup, changes or special features. (AAERT set up) Maintain a reasonable inventory of loaner equipment and parts on service vehicle. Assist and train new employees and provide informational assistance on an ongoing basis. Perform or assist in system installations or upgrades on an assigned basis. Maintain an accurate route schedule, contact and system information spreadsheet and advise regional service manager of updates. Provide a weekly report on all expenses. (Cash and credit). Frequently check e-mail and voicemail, responding in a timely manner. Keep service vehicles organized, clean and maintained on schedule. Participate in an annual training conference with region team. Perform any other duties as assigned.

Education, Experience and Training

AA in Electronics, Communications or military equivalent. CTS/CTS-I certification A+ certification Net + certification preferred 2-5 years experience in audio, video, computer and network systems maintenance, repair and support Proficient in Microsoft Office applications--especially Outlook (mail, calendar and tasks), Word, Excel, Visio and Power Point. Proficient using Adobe PDF active forms with signature capture.

working environment and conditions

This position involves working within an indoor environment around equipment, including but not limited to computers, work stations, video and audio equipment. Environment may include moderate noise and dust levels, variations in lighting and temperature, and variations in floor texture, including slippery surfaces. The worker will have some exposure to hazards such as proximity to electrical current and working on a ladder up to 20 feet off the ground. This position requires the employee to function in narrow aisles or passageways and close quarters including crawl spaces and attic spaces. This position may occasionally require working non-traditional hours including evenings and weekends in order to complete an assignment within the necessary time frame. This position does require frequent travel to customer sites.
Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person