Job Description

About Us

We're a growing automotive startup focused on delivering a modern, transparent, and customer-centered vehicle service experience. As a young company, we value innovation, adaptability, and people who enjoy building processes from the ground up. If you're excited by the idea of shaping the culture and future of a service department--not just working in one--this is the place for you.

Position Overview

We're looking for a motivated

Automotive Service Writer

who can provide exceptional customer service, communicate clearly, and help streamline our service operations. This role is ideal for someone who thrives in a fast-moving environment and enjoys wearing multiple hats as the business grows.

Responsibilities

Greet customers and serve as their primary point of contact throughout service appointments Accurately document customer concerns and vehicle symptoms Create service estimates and clearly explain recommendations Communicate between customers and technicians to ensure smooth workflow Prioritize jobs, schedule repairs, and manage work orders Provide status updates and follow-up communications Support process development as we build out our service department Maintain a clean, professional, and customer-friendly environment Contribute creative ideas to improve efficiency and the customer experience

Qualifications

Experience as a Service Writer/Advisor in an automotive repair or dealership setting preferred Strong customer service and communication skills Ability to multitask, organize, and prioritize effectively Basic understanding of automotive systems and repair terminology Comfortable working with digital tools (DMS, scheduling software, tablets, etc.) Positive attitude, problem-solving mindset, and adaptability--especially important in a startup environment Valid driver's license with clean driving record
Pay: From $25.00 per hour

Expected hours: 40 per week

Work Location: In person