Job Description

Youngs River Auto Repair is a fast-growing, family-owned auto repair shop in Astoria, OR. We take pride in offering high-quality work, honest communication, and a welcoming, no-pressure experience. Our philosophy is simple:

take care of people, be transparent, and do the job right

.

We're looking for a thoughtful, organized, and people-focused

Service Coordinator / Service Writer

to join our team.

This is NOT a sales-driven role

- we focus on educating and supporting customers, not selling them more than they need.

We value a

diverse, inclusive, and supportive workplace

. We welcome team members from all backgrounds, identities, and experiences - everyone should feel respected, safe, and empowered here.

What You'll Do

:

Greet and assist customers in person, by phone, text, and email with warmth and professionalism Document vehicle concerns, repair details, and technician findings accurately and clearly Maintain written communication (repair orders, texts, emails) with attention to detail - spelling, accuracy, and completeness matter Help customers understand their vehicles and repairs in a clear, approachable, and respectful way - ensuring they feel supported, informed, and empowered Research parts, services, and solutions thoughtfully, balancing quality, price, and customer benefit Anticipate potential issues, verify details, and escalate safety concerns when needed Collaborate openly with the team to improve shop processes and customer experience - your ideas matter Take ownership of tasks and issues, helping ensure solutions are implemented effectively Support the team with daily tasks as needed

What We're Looking For:

Genuine care for people and a desire to make every customer feel respected and supported Committed to fostering an inclusive, respectful, and welcoming environment Passion for explaining complex topics in a kind, non-judgmental way Strong administrative skills: accurate documentation, clear communication, and organized workflow Curious and resourceful problem-solver, able to research and think creatively Critical thinker who anticipates problems and escalates issues appropriately Truly enjoy working with people and have genuine concern for their experience and needs Collaborative mindset and openness to feedback and new approaches Automotive knowledge or a strong willingness and ability to learn - we're happy to teach you!*

Requirements:

Valid driver's license with a clean, insurable record Strong verbal and written communication skills Attention to detail and strong organizational skills Friendly, empathetic, and professional demeanor Previous experience in customer service or administrative roles Experience in service writing or automotive work is highly valued, with the flexibility to adapt to our customer-first, non-sales approach

Preferred (but not required):

Bilingual (English/Spanish) - a huge plus! Automotive experience, education, and/or interest Experience simplifying technical information for non-experts Experience improving processes, systems, or customer experience

Compensation & Benefits:

Starting Pay

: $20-$30/hr, depending on experience

Flexible Work Schedule:

Full-time or part-time options available

PTO:

Begins accruing at 90 days; full-time employees earn up to 2 weeks in the first year

Paid Holidays:

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Workwear:

Casual shop environment with provided branded t-shirts & hoodies

Healthcare:

Coverage offered after 90 days

Retirement:

Employer-matched contributions up to 3%

Why Work With Us

Respectful, inclusive, down-to-earth work culture Family- and employee-first mindset - you matter here Opportunities to learn, contribute ideas, and grow with the shop

Interested?

Tell us a bit about yourself and why you feel this role is a good fit!

Email your resume to

info@youngsriverauto.com

or apply directly through Indeed.

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Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Benefits:

Employee discount Health insurance Paid time off Retirement plan Tuition reimbursement
Work Location: In person