Job Description

Customer Service Representative

Meineke Car Care Centers of Oklahoma City is seeking a motivated, performance-driven Automotive Service Advisor. This role requires prior advising experience and will serve as a training ground for advancement within the company. Specific employment terms will depend on a candidate's background, but the Meineke incentive-based compensation structure rewards those who achieve their goals.

Benefits:

$14-20/hr PLUS BONUSES ($50K - $90K) Medical, Dental, & Vision Insurance available 401(k) with company matching Paid vacation and sick time

Responsibilities / Duties

Customer Service

Build a positive relationship with customers. Go above and beyond to provide a 5 Star customer experience Maintain "YES" atmosphere. Find ways to say yes to customers and ensure they leave satisfied Welcoming customers & proactively communicating with them throughout entire visit. Educating customers on vehicle e-inspection results, communicating the benefits and value of any needed work and answering any questions Invoicing customers - reviewing work scope, seeking feedback, scheduling follow-ups, etc.
Culture & Team

Cultivate positive, productive team environment. Encourage teamwork, positivity, and accountability among all team members
Sales & Center Performance

Follow phone procedures at all times; incoming and outgoing Track cores, returns, warranty claims daily to ensure accuracy

Qualifications / Skills

Some prior automotive service advisor experience required with preference given to individuals with prior technician experience as well Ability to think creatively when dealing with customers Experience writing automotive repair work Working within point-of-sale software Excellent people and phone skills Proactive self-starter Ability to multi-task Interest in automotive industry & prior automotive repair leadership experience a huge plus
Job Type: Full-time

Pay: $45,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance
Ability to Commute:

Oklahoma City, OK 73120 (Required)
Ability to Relocate:

Oklahoma City, OK 73120: Relocate before starting work (Required)
Work Location: In person