Job Description

Automotive Service Advisor / Service Writer - Full Time

Hertrich Family of Automobile Dealerships

The Hertrich Family of Automobile Dealerships is seeking an energetic and customer-focused

Automotive Service Advisor / Service Writer

to join our world-class service team!

Why Choose Hertrich?

Competitive pay and unlimited growth opportunities Fast-paced, team-oriented environment Family-owned company representing

24 dealerships, 14 Collision Centers, and 19 Automotive Brands

across Delmarva and beyond Strong community presence, supporting over 90 local organizations and charities

What We Offer:

Extremely competitive salary Medical, Dental, Vision, Disability & Life Insurance plans for Employee and their families Paid vacation, holidays, and personal days 401(k) with employer match Employee purchase discounts

What You'll Do:

Greet and assist service customers promptly and professionally Answer service calls, schedule appointments, and keep customers updated Advise customers on repair/service needs, costs, and completion timelines Coordinate repair orders with Technicians Ensure top-level customer satisfaction-get it right the first time Recommend additional services when appropriate Maintain accurate records and reports

What We're Looking For:

Customer-focused, enthusiastic, and motivated team player Prior sales and/or customer service experience required (auto industry a plus) Strong communication skills (English required; Spanish bilingual preferred) Computer skills and ability to learn dealership software High School diploma or GED required Flexible schedule, including evenings and Saturdays Valid driver's license with a clean record

At Hertrich, we believe

people come first

. We are proud to be an Equal Opportunity Employer, dedicated to creating an inclusive workplace where all employees can thrive.