Job Description

The Steve Napleton Auto Group is family owned and operated since 1931. As part of the Napleton team, you will be part of a family of employees that puts the customer first and brings integrity to work every day. We are looking for a service advisor / service writer for our Honda store, located in Morton Grove that will adopt our core values and processes.

We pride ourselves on providing a good work environment, focused on your success. We are seeking a friendly, organized, qualified professional to lead a team of solid technicians. We also offer a brand new state of the art facility!

Automotive Service Advisor / Service Writer Qualifications:

Strong work ethic and attendance Ability to work efficiently and effectively, with a sense of urgency. Ability to make every customer feel as they are the most important customer of the day Strong communication skills Attention to detail

Automotive Service Advisor / Service Writer Responsibilities:

Provide quality customer service, consistently achieving excellent CSI scores. Serve as communicator between customer and technician. Ensure complete understanding in regard to the services rendered. Continue to keep customer informed with necessary information based on service. Accurately verify warranty and service contracts. Prepare and process Repair orders accurately, including all costs, deductibles, and descriptions of symptoms, etc. Advise customers on additional needed services, explain all benefits Effectively work with technicians who perform all automotive mechanical services

Automotive Service Advisor / Service Writer Preferred Skills and Experience:

Previous Automotive Service Advisor / Service Writer experience, 2 years minimum Proven track record of above average Sales and CSI scores Tekion experience is a plus
Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Location: In person