is the first point of contact for customers, ensuring a seamless service experience from start to finish. This role involves handling inbound calls, scheduling appointments, processing insurance claims, and coordinating with technicians and suppliers to complete jobs accurately and on time. The ideal candidate is customer-focused, detail-oriented, and confident in presenting and selling services. Paid training is provided at our Red Bank office--an excellent opportunity for those with automotive service experience (BDC representative, service advisor, etc.) looking to grow in a fast-paced environment.
Responsibilities:
Professionally answer inbound calls and assist customers.
*
Recommend appropriate glass repair or replacement services and convert leads into sales.
*
Schedule appointments and confirm service details.
*
Verify insurance and claim information before dispatching jobs.
*
Communicate job details and updates to customers and the team.
*
Accurately enter customer data, notes, and payments.
*
Work with management and dispatch to maintain daily workflow.
*
Make outbound calls for follow-ups, quotes, and lead conversions.
*
Listen to customer needs and set clear expectations.
*
Coordinate service logistics between customers, technicians, and partners.
*
Resolve issues quickly and provide effective solutions.
Qualifications:
Previous experience in customer service, sales, or automotive environments preferred.
*
Strong communication and interpersonal skills with a professional phone presence.
*
Ability to sell and explain services clearly and confidently.
*
Excellent organizational and multitasking abilities.
*
Attention to detail and accuracy in data entry.
*
Ability to work independently and as part of a team.
*
Proficient with computers and basic office software (Google Workspace or similar).
*
Positive attitude, reliability, and commitment to customer satisfaction.