Job Description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Hourly Range

$34.77
Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, WolfVision, Solstice, Shure, Epson, Sony and other prominent industry brands.

Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware. Provide installation services to upgrade existing systems - adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat-panel displays, microphones, speakers, listening assistance transmitters, lecture-capture recorders, etc. Provide installation service for new and remodeled spaces to provide AV presentation and videoconference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Must have the ability to travel to multiple locations within one day as needed. Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces. Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades. Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products - Including navigation of management portals. Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, AppSpace and RiseVision. Provide outstanding customer service to clients that include faculty, students, and administrative personnel.

Principal Responsibilities

1. Consults with faculty to assess their classroom and instructional technology needs. Chooses or develops solutions that support pedagogical goals and interoperability within classrooms. 2. Provides technical support services including control system networking, configuration, and basic programming. 3. Performs systems installation, including cable termination and rack assembly. 4. Troubleshoots audio-visual control systems that utilize various interfaces. 5. Performs system diagnostics, assigns device ID's and updates firmware using software programming and design tools. 6. Manages applicable resources remotely, performs system diagnostics, analyzes usage patterns and logs network activity. 7. Develops testing and calibration procedures for installations in production environments. 8. Supports basic networking systems and protocols with an understanding of client-specific networking and security requirements. 9. Coordinates and facilitates technology, infrastructure, and environmental, operational and related support issues. 10. Oversees daily support services for assigned zones and serves as the initial point of contact for resolving problems in these zones. 11. Maintains proficiency in audio-visual technology and applies this knowledge to audio-visual systems integration and support services. 12. Coordinates, organizes, and executes audio-visual support. 13. Develops and edits departmental documentation regarding system specifications and usage. 14. May perform other duties as assigned.

Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and a Associates degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.

Job Posting Date

11/18/2025

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade E

Compensation Grade Profile

Time Type

Full time

Duration Type

Staff

Work Model

Location

150 Munson Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.



The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.



The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.



Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.