Job Description

The Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment. Essential Duties & Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
• Educates guests on game play and wand operation for MagiQuest
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
• Ensure the daily operation of the attraction adheres to operating procedure guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
• Inspects all safety equipment to ensure proper function
• Ability to assess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Assists in other retail outlets/attractions as needed

Basic Qualifications & Skills

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Must be comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic
• Comfortable working in varying weather conditions

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
• Ability to bend, twist, and stretch
• Ability to work in a loud environment with flashing lights
• Capable of fully extending arms overhead
• Dexterity to pinch/squeeze with force
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Job Types: Full-time, Part-time Pay: $15.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Bloomington, MN 55425: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

• Health insurance