Job Description

At TM Acquisitions, we're not just filling a job--we're looking for a strategic partner to join our dynamic team as an AT&T Customer Service Representative. We are on a mission to find exceptional individuals who are eager to build a long-term career in customer service. Our company fosters a supportive environment where our team members feel valued, challenged, and empowered to utilize their talents to create a lasting, positive impact.

We are committed to delivering outstanding customer experiences from the first interaction, and we aim to continue nurturing those relationships for years to come. Whether or not you have prior experience in customer service, you've undoubtedly been a customer yourself--and that's the perspective we value. Our approach is simple: we believe in serving customers the way we would want to be served.

If you are a solutions-oriented, communicative team player with a passion for service, this role could be your ideal next career move!

AT&T Customer Service Representative Responsibilities:

Provide accurate product and service information to customers by addressing inquiries and offering assistance Listen attentively to customer needs and deliver tailored solutions that exceed expectations Continuously expand knowledge of our products, services, and promotions through company meetings and client webinars Maintain a positive attitude and friendly demeanor while meeting performance standards and exceeding customer expectations Engage in ongoing learning to enhance the customer experience and drive sales growth Ensure compliance with company policies, procedures, and guidelines Establish and maintain customer relationships by initiating contact with customers, third parties, and vendors to generate sales Keep detailed records of customer interactions and transactions for future reference

What We're Looking For in an AT&T Customer Service Representative:

High School Diploma or Equivalent Previous experience in customer service or sales preferred but not required A proactive individual with excellent time management skills Ability to thrive in a fast-paced environment while managing multiple tasks and priorities Strong problem-solving abilities, with sound judgment and analytical skills Negotiation skills and an aptitude for closing sales with an emphasis on active listening and effective questioning Composure and professionalism under pressure, with a respectful and calm demeanor
Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Work Location: On the road