Job Description

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com



Service Technician - All Levels (Associate, Service, Senior)

Join the Team that Powers the Kitchens of America!

If you've ever wondered who keeps restaurant kitchens, stadium concessions, and hospital cafeterias running smoothly -- it's us. TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry.

From coast to coast, we bring culinary dreams to life with expert design, top-quality equipment, and legendary customer support. Founded in 1896, TriMark combines small-business heart with big-company muscle -- and our people are the secret sauce.

We live by our I.C.A.R.E. values -- Integrity, Customer Service, Accountability, Respect, and Excellence.

Learn more at www.trimarkusa.com.



Why You'll Love It Here

We don't just say we take care of our team -- we prove it.

Fully Equipped for Success - You'll get a company van or truck, a company credit card for all travel expenses, a company cell phone, and every tool and material you need to crush it in the field.

Pay Perks - Our Service Technicians are paid Portal to Portal.

401(k) Match & Bonus Opportunities - We invest in your future and celebrate your wins.

Continuous Learning - Hands-on manufacturer training, tuition reimbursement for certifications, and CFSP prep programs -- all covered.

Benefits that Fit Your Life - Effective day one:

Medical, Dental, Vision, Pet & Legal Insurance and paid time off for Community Service.

Career Growth - We promote from within, offering clear paths from Associate Technician to Senior Technician and beyond.



About the Role

Whether you're just starting your career or you've been repairing commercial kitchen equipment for years, TriMark has a place for you.

As a Service Technician, you'll be the go-to expert who keeps our customers' equipment up and running. Depending on your experience, you'll be hired at the Associate, Service, or Senior Technician level -- with pay and responsibilities commensurate with your skills and experience.

You'll lead installations, handle maintenance and repairs, and ensure every fryer, oven, and fridge runs like clockwork. TriMark gives you the tools, training, and freedom to get the job done right.

Reports to:

Service Manager

Employment Type:

Full-Time

Travel:

Up to 25% (mostly for training and development)

Level:

Associate, Service, or Senior Technician (based on experience and capability)



What You'll Do

Technical Excellence

Diagnose, repair, and install a wide range of commercial kitchen equipment -- from refrigeration to cooking and dishwashing systems. Handle on-call rotation and complex troubleshooting with confidence. Keep your company vehicle, tools, and parts organized, safe, and ready for action.

Team Player & Mentor

Depending on level, learn from experienced technicians or mentor junior team members. Share best practices and collaborate to strengthen team expertise.

Safety First

Lead and follow safety protocols -- ensuring every install and repair meets manufacturer standards. Perform safety checks on tools, vehicles, and equipment regularly.

Communication & Reporting

Use your company tablet to document work orders and service reports accurately. Partner with customers, manufacturers, and sales reps to ensure top-notch service.

Problem Solver

Bring creative thinking to challenging repair situations. Know when to call in reinforcements -- and when to lead the solution yourself.

What It Takes

Associate Technician: Entry-level role for individuals with mechanical aptitude, a willingness to learn, or related technical education. Service Technician: 1-2 years of experience servicing or installing commercial kitchen or refrigeration equipment. Senior Service Technician: 3+ years of advanced, hands-on experience leading complex installations and mentoring others. Technical or trade school training preferred (especially refrigeration). Valid driver's license and clean driving record required. Strong communication skills and ability to work independently. Ability to travel up to 25% for training in the first two weeks. Ability to pass a background check and drug screen post offer acceptance.

Physical Requirements

Lift up to 75 lbs. safely. Stand, bend, kneel, crawl, and climb as needed -- this job keeps you moving! Use hands and tools with precision and care.

Ready to roll?

Join a company that gives you the training and trust to build a lasting career.

At TriMark, every technician matters -- whether you're starting out or ready to lead.

We don't just fix equipment; we fuel the foodservice industry that keeps America cooking.

#MKIndeed



The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.



In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.



TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.



TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert:

TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com