Job Description

Job Overview:

The

Cash Management Associate Service Professional

in Operations will primarily handle inbound and outbound calls with our advisors aiming to guide and support cash management requests. This includes proactively resolving any issues with incomplete/incorrect documentation and/or information.


The ideal candidate will pride themselves on providing advisors with accurate information to resolve issues and educate for future requests. The individual in this role will need to have a solid understanding of how to handle complex phone calls to our advisors. Upon completion of the call, the individual will have the ability to process, support call resolution, and have a solid understanding of Cash Management Operations daily processes. Exceptional customer service and professionalism is required while providing a positive experience to our advisors and clients.

Responsibilities:

Providing support with complex customer account-related issues via inbound/outbound calls while displaying the utmost professionalism Setting expectations and taking appropriate actions to resolve inquiries in a timely manner; this may include initiating calls, emailing internal departments, advisors, and/or LPL representatives Effectively communicating, verbally and in writing, all pertinent information to financial advisors on the status of their NIGO request and what is needed to get account in good order (IGO) Proactively identifying issues to help minimize the need for not in good order (NIGO) rejections Supporting internal and external business partners regarding NIGOs, distributions/deposits, special projects, or ad hoc requests on a case-by-case basis Partnering with team members to continuously grow and enhance expertise Cross-training on all cash management processes for retirement and non-retirement accounts assisting with overall departmental production goals Assuming ownership of complex situations received via email, Dynamics, Smartsheet, phone, etc. Providing feedback and process improvements to drive the business forward Engaging in huddles, attending department meetings, and assisting with policy/procedural updates Reviewing and contributing insight on discrepancies reported to Cash Management

Requirements:

2+ years of experience in brokerage/financial services industry*
2+ years of professional work experience (inbound & outbound calls)*

Core Competencies:

Organized, analytical, and accurate with a strong attention to detail Ability to multi-task and work in an agile environment Strong organizational and critical thinking skills Ability to work self-directed/independently Ability to develop analytical and problem-solving skills Effective time management Team player with a positive attitude

Preferences:

Experience with LexisNexis or other verification systems*
Experience with Dynamics or other case management systems*
BETA experience is a plus*
Strong and effective communications skills (written and verbal); ability to communicate with a variety of personalities*
Understanding risks related to Cash Management*
Understanding of the financial services and banking industry*
Bachelor's degree from an accredited college or university or equivalent work experience*

Pay Range:

$20.48-$34.13/hour


Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.


At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.


For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

Innovative Environment:

We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

Limitless Career Potential:

Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

Unified Mission:

We are one team on one mission--taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

Impactful Work:

Our size is just right for you to make a real impact. !

Commitment to Equality:

We support workplace equality and embrace diverse perspectives and backgrounds. !

Community Focus:

We care for our communities and encourage our employees to do the same. !

Benefits and Total Rewards:

Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. !

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an

@lplfinancial.com

email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.


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