Job Description

About Science Interactive

Science Interactive is redefining hands-on science education by integrating high-quality lab kits with innovative digital curriculum. Partnering with over 1000 colleges and universities worldwide, we enable engaging, accessible science learning for every student. Join a mission-driven team shaping the future of STEM education.

About the Role

We are seeking a highly organized, customer-focused Associate Partnerships Manager to manage a portfolio of small accounts. This role is ideal for someone early in their account management or customer success career who wants to grow into a strategic, revenue-focused partnership role.


You will support faculty and administrators, ensure successful term execution, and identify opportunities to increase adoption and retention. The Associate Partnerships Manager plays a critical role in delivering a strong customer experience and maintaining account health within an assigned book of business.

Key Responsibilities

Account Management & Support

Manage a defined portfolio of small to mid-sized accounts, ensuring strong relationships and high customer satisfaction. Understand each customer's course setup, timelines, and needs to ensure smooth term execution. Maintain regular touchpoints (email, calls, virtual check-ins) to proactively support faculty and administrators.

Retention & Customer Health

Monitor account health indicators such as adoption, LOB activity, kit ordering, and faculty engagement. Resolve issues quickly by coordinating with Support, Implementation, and Operations teams. Ensure customers receive the value and outcomes expected from our solutions.

Revenue Support

Identify low-lift upsell and cross-sell opportunities (additional courses, kits, or digital offerings). Support senior DAPs and Sales with expansion efforts by gathering insights and warming leads. Contribute to accurate forecasting and renewal readiness.

Course Setup & Enablement

Assist customers with course setup, cloning, and transitions between Cloud and Portal. Provide faculty training on basic platform functionality. Ensure course quality by coordinating updates, restructuring, or customizations with the internal teams.

Feedback & Collaboration

Serve as the voice of small accounts, capturing customer feedback and sharing insights with Product and leadership. Partner with Implementation, Support, and Operations to resolve issues and improve the customer experience. Contribute to process documentation and help refine the small-account service model.

Data & Tracking

Use Planhat (and other tools) to monitor activity, track engagement, document interactions, and manage tasks. Track customer usage, outcomes, kit ordering patterns, and support tickets.

Ideal Skills & Qualifications

Education & Experience

Bachelor's degree in Education, Business, Communications, or related field (preferred). 1-3 years of experience in customer success, account management, academic support, or edtech. Experience supporting faculty, students, or academic programs is a plus.

Skills & Attributes

Strong customer service mindset with a proactive approach to solving problems. Excellent communication skills--clear, friendly, and confident with faculty and administrators. Highly organized with strong time-management skills and the ability to manage multiple accounts concurrently. Comfortable using CRM/CS platforms, digital tools, and LMS systems. Ability to leverage technology to scale support and outreach, including task automation, templated workflows, CRM triggers, and digital communications. Forward-thinking mindset with enthusiasm for exploring new tools and innovative ways to use technology and AI to improve efficiency, enhance the customer experience, and streamline repetitive tasks. Detail-oriented and dependable with the ability to follow processes and escalate when needed. Eager to learn, grow, and develop into a more strategic account manager role.

Why Join Us?

Mission-Driven Impact: Support institutions in delivering high-quality, accessible science education. Professional Growth: A learning-focused role designed to prepare you for a senior DAP position. Career Pathing: A learning-focused role designed to prepare you to manage larger accounts, territory ownership, or strategic partnership roles. Impact: Make a meaningful impact on education by helping institutions enhance their science programs. Competitive Compensation: Attractive base salary with uncapped bonus potential, rewarding your hard work and success. * Supportive Culture: Join a team of passionate professionals dedicated to making a difference in education