Job Description

General Summary



The Associate Online Merchant is responsible for product speed to site and product information accuracy. The AOM will ensure consistency of product attribution using customer facing lens as guidelines as well as ensure that SEO benefits are maximized. This role is the conduit between multiple teams within the organization to ensure the best end to end process is meeting DSW standards.






Reports to: Manager, Online Merchandising





Essential Duties and Responsibilities:

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  Develop, own, and execute seasonal product attribution guidelines to accurately place assortment in proper categories and soft filters

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  Ensure speed of product to site through consistent attribution and activation of all new products and ensure product is available for purchase in applicable categories

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  Communicate merchandise status updates using existing tools to all relevant cross functional partners

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  Partner with Online Merchandisers to learn the foundational aspects of online merchandising \xe2\x80\x93 including merchandising of categories and digital analytics

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  Analyze and investigate low product review ratings and determine accurate resolution to drive strong sales utilizing Bazarvoice platform

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  Understand overall digital business and company-wide merchandise strategies

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  Collaborate with the online merchandisers to provide category-specific insights for the weekly recap

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  Examine merchandising strategies of key competitors and best in class on-line retailers to understand emerging trends

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  Ensure product accuracy by running daily exception reporting and analyzing opportunities

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  Leader in testing new site enhancements for product information systems, etc. This is done in partnership with the online merchant

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  Identify and optimize inefficiencies to streamline cross-functional end to end processes

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  Conduct weekly site audits to ensure product attribution accuracy and drive a best-in-class customer experience

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  Identify problem issues prohibiting customer transactions

Required Skills:

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  Detail-oriented with excellent organizational skills

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  ATG or ecommerce knowledge

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  Aptitude to learn & develop business acumen

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  Demonstrated strong problem-solving skills

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  Excellent written and verbal communication skills

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  The ability to meet aggressive deadlines

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  Ability to thrive in a fast-paced environment

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  Highly motivated, willing to work in a growing business that is still defining processes and building teams

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  Ability to multi-task and prioritize effectively

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  Demonstrated ability to take initiative and show ownership of projects and processes from start to finish

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  Ability to interact with team members and cross functional partners at all levels
• Ability to lean new systems and processes

Competencies




SETTING GOALS \xe2\x80\x93 Creates and follow effective plans. Anticipates risks, creates contingency plans. Aligns plans with goals. Allocates adequate resources. Accepts and supports change. Willing to take risks and suggests new ideas, approaches. Takes initiative. Seeks out learning activities.
WORKING WITH OTHERS \xe2\x80\x93 Clearly articulates own, other\xe2\x80\x99s goals. Promotes a team atmosphere by demonstrating humility and respect. Builds effective relationships, relates well to others. Delivers and responds to feedback in a constructive manner. Considers multiple perspectives. Handles conflict, pressure, uncertainty and adapts independently. Meets commitments. Dedicated to working with business partners on their expectations.
GETTING RESULTS \xe2\x80\x93 Personally accountable for work performance targets and achieving results. Prioritizes well. Anticipates and handles obstacles effectively. Makes good, timely decisions. Can simply and process complex problems. Understands underlying issues and addresses root causes. Meets deadlines, works until finished.





Minimum Experience:

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  1-2 years of digital, marketing or merchandising operational experience.

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  PC proficient in MS office suite \xe2\x80\x93 including MS Word, Excel, PowerPoint, and Outlook

Preferred Qualifications:

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  Experience with the ecommerce(sitecore/discover) and CMS platforms (strappi) a plus
• Experience with Adobe Analytics

Minimum Education:

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  BA/BS degree required