Job Description

The Children Services Quality Management Branch (CSQMB) is responsible for maintaining the integrity of child and family services by monitoring the implementation of laws and regulations governing the provision of CWS by the 58 counties. In addition, the Branch has primary responsibility for technical assistance and oversight for CWS System Improvements, Continuous Quality Improvement, Federal Reviews, Training Support, and Critical Incidents.

The Qualitative Case Review Support Bureau (QCRSB) is directly responsible for providing support, technical assistance and quality assurance to counties to meet the requirements of statewide implementation of case reviews. Under the general direction of the Staff Services Manager I (SSM I) or higher, the Associate Governmental Program Analyst (AGPA) provides complex technical support and research to assist with Federal and State data reporting and oversight of California's child welfare system. The AGPA manages contracts for case review services, conducts quality assurance activities, and completes case reviews for counties contracting with CDSS. Responsibilities also include facilitating meetings with counties, Tribes, and stakeholders, analyzing data to support continuous quality improvement, and contributing to the development and delivery of training to address identified needs. The AGPA may also present findings, updates, or training content to large audiences at conferences, webinars or other forums.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov. For guidance on applying for a state job, visit Three Steps to a State Job.

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You will find additional information about the job in the

Duty Statement

.


Working Conditions


This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

This position is eligible for hybrid work in accordance with the Governor's Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies.

Please note: Regular commute is not compensable.


Minimum Requirements


You will find the Minimum Requirements in the Class Specification.ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

Additional Documents


Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-495519

Position #(s):

800-519-5393-XXX

Working Title:

Case Review Specialist

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

4

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time
Department Information


Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

CDSS Guiding Principles

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.


Special Requirements


The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include

any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age,

photos

, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Candidates are required to submit a Statement of Qualifications (SOQ) in addition to completing an Examination/Employment Application (STD 678). The SOQ should be no longer than one page using no smaller than 11 point size font and must address the following questions.



The Statement of Qualifications (SOQ)

are

read and serves as a documentation of your ability to present information clearly and concisely in writing.


Resumes do not take the place of the SOQ.

Work4CA: How to Write a Statement of Qualifications (SOQ)


Only the most qualified will be interviewed.

1. Describe your experience conducting complex analysis projects. Please include experience with gathering information from data systems and interviews with individuals to complete analysis.

2. Explain your experience interpreting laws, regulations, or policies and applying criteria to make an assessment, write technical reports and provide recommendations.

3. What interests you about case review work? How do you see case review contributing to data, continuous quality improvement (CQI), and outcomes for children and families?

Indicate the basis of your eligibility in the job title section. Your application must be postmarked by the postal service or received by the final filing date. Applications received after final filing date will not be accepted.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.


Application Instructions


Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.


Final Filing Date: 10/24/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.




Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:



Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:



Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:


Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications -

(SOQ) IS REQUIRED.

Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications


In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:



General knowledge of the work of the branch, the division and the department. Knowledge of policy-making and administrative processes, including state and federal legislation, regulatory and budgetary processes, and the roles of the various branches and levels of government. The ability to identify problems and develop strategies to address problems; the ability to seek mutually-acceptable solutions. The ability to communicate orally and in writing in a well-organized, accurate, clear and concise manner. The ability to plan implementation of and manage assignments to completion within specified time frames. The ability to maintain poise, good humor and flexibility while working in a time-sensitive, deadline-driven, results-oriented environment. Detail oriented with strong analytical skills and effective editing skills. Skilled in using Microsoft Office (Word, Excel, PowerPoint, Access, Outlook and SharePoint).

Knowledge of child welfare services programs, county social welfare agencies, community organization, and CDSS administrative and support services, children's services and other related programs is desirable. Knowledge of family dynamics and issues affecting children/youth, parents, resource parents impacted by child welfare is also desirable.

Excellent writing, speaking, collaboration, customer service and problem-solving skills are mandatory.


Benefits


There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

Public transit (mass transit) passes. + 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
+ 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
Vanpool drivers and riders + 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!

Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information


The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:

Freny Dessai

(916) 720-1194

freny.dessai@dss.ca.gov


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

(916) 657-2326

EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Personal Leave Program (PLP) 2025


Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.


Examination Information


Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.
To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement:
CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.


Equal Opportunity Employer


The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.