Job Description

This Ridgefield, CT position requires the person to come into the office 2-3 days per week.

This role is strategically focused on driving and developing Digital and Customer Experience content, training, and applied learning channels across the Human Pharma organization. This leader will have experience with leadership alignment efforts, driving organizational and change readiness, providing impact analysis, creating stakeholder and employee engagement, and creating and implementing communications plans. In addition to development of Digital and Customer Experience training, this individual will project manage pilots around these concepts to measure impact and ROI.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies\' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim\'s high regard for our employees.

Duties & Responsibilities

• Co-create vision and case for change related to building Digital and Customer Experience skills, and influence for executing plans and projects which support the behavior and culture change linked to new ways of working. Execute and influence in projects and strategy implementation for using various implementation and execution methodologies, metrics and measurement, and implementation of customer experience designed projects.
• Responsible for leading various pilots in conjunction with the business around applying digital and customer experience principles into practice. This individual will be responsible for measuring the performance metrics of each pilot. This individual will also lead a lessons-learned session upon completion of pilot to dictate how to proceed forward.
• With input from the Marketing Leadership team, provide strategic direction to Human Pharma Training & Development to assess, design, develop and drive Digital and Customer Experience training plans for the Human Pharma organization; liaise with Global Go-to-Market partners to maintain visibility and alignment to plan.
• Lead customer experience advancement across marketing teams in development of user experience strategies by conducting user research to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions.
• Responsible for developing recognition opportunities, and publishing stories that exhibit best-in-class Digital and Customer Experience mindset and behaviors.
• Ensure the strategic learning plan is updated annually based on feedback, benchmarking and business needs.
• Collaborate with Human Pharma Training & Development to design and deliver multimodal learning opportunities; ensure overall training quality by monitoring sessions, seeking stakeholder and participant feedback, and establishing performance KPIs on project and organizational levels.
• Activate organizational change in capabilities for Digital and Customer experience through agile methodologies implementation, metrics and measurement integration and engaging and inspiring communications.
• Ensure compliance with all Company policies and PhRMA guidelines.

Requirements

• Bachelor\xe2\x80\x99s degree from an accredited institution required.
• Seven (7) years of US pharmaceutical or regulated industry, marketing experience and/or training experience required.
• Minimum three (3) years of experience using digital marketing technologies required.
• Experience with organizational change and learning and development expertise/ competencies a plus.
• Practical experience working with Customer Experience frameworks preferred.
• Strong project management and problem-solving skills.
• Ability to overcome obstacles to complete projects and deliver results.
• Demonstrated ability to thrive in VUCA environment.
• Demonstrated ability to drive change management.
• Ability to mobilize leadership and cross-functional teams around shared objectives and action plans.
• Ability to create a Digital and Customer Experience learning and development roadmap that aligns to the Customer Experience vision and strategy and addresses short- and long-term business needs, measurement and optimization, and integrates the change management plan for all levels within Human Pharma.
• Requires a CPI, project management, and innovation mindset and thinking.
• High degree of emotional intelligence and flexibility in a dynamic culture.
• Excellent verbal and written communication skills, including formal presentation skills.
• Exceptional influence without authority skills.
• Displays AAI behaviors: Agility, Accountability, and Intrapreneurship.
• Ability to travel (may include overnight).

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.

Who We Are

At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company we focus on long term performance. We are powered by 50.000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key because your growth is our growth.

Want to learn more? Visit and join us in our effort to make more health.

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients and communities. All qualified applicants will receive consideration for employment without regard to a person\xe2\x80\x99s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Boehringer Ingelheim