Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Financial is seeking an Associate Director of Consumer Payments, who will report to the President, of the Consumer Business Leader within the Optum Financial Consumer Group.

Optum Financial is a health FinTech company delivering end-to-end integrated payments and banking experiences for consumers, providers, and payers, embedded within the health care ecosystem. Optum Financial is part of UnitedHealth Group, a Fortune 5 company serving 145 million individuals globally.

Associated Director of Consumer Payments is responsible for indirect management and oversight of KPIs, performance and financial management and execution of key initiatives. The successful candidate must lead by example with the highest professional standards, develop solid business relationships across OFS, and manage daily operations of multiple levels of staff and multiple functions/departments across one or more business units. May include day to day site operations, management leadership internal and external to organization, accountable for financial and non-financial results (budgets and actuals). Project management and implementation, staff management.

The selected candidate must possess exceptional executive presence and be accepted by senior decision makers across the OFS business. In this role, the Associate Director of Consumer Payments will work cross-functionally across the OFS organization working with shared service partners from Operations, Technology, Product, Sales/Growth, Marketing and Finance. They will be required to build strong relationships across a highly matrixed environment and work collaboratively to remove barriers, improve processes and deliver efficiencies across the Consumer Business.

You\xe2\x80\x99ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Manage and influence people both directly and indirectly
• Provide leadership to and is accountable for the performance and results of diverse or broad functions through multiple layers of management
• Demonstrate understanding of competitor landscape within the market (what KPIs matter)
• Owns output of the shared service partners for the Consumer Business made up of all related processes
• Drives programs that impact performance, markets of customers and consumers
• Develops, translates, and executes strategies or functional and operational objectives at the segment level
• Establish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time; quality; effectiveness)
• Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., operations, technology, marketing, growth, product) to ensure programs and strategies are implemented and maintained effectively
• Work with internal/external partners to ensure performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports)
• Request and/or receive relevant performance data from internal partners and review for accuracy
• Provide standard performance reports (e.g., scorecards) to update relevant internal and external stakeholders overall performance
• Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement
• Partner with relevant internal and external stakeholders to develop and review potential operational strategies, programs, and plans (e.g., affordability initiatives; quality programs; projected resource needs)
• Collaborate with Operations, Technology, Marketing, Sales/Growth and other functional leadership to maintain internal alignment and cohesiveness of initiative and work priorities across business and function
• Actively work to build and mentor highly motivated, enthusiastic, and skilled teams
• Partners with Solutran and HBA P&L Business leads to drive effectiveness and efficiencies measurement goals across the businesses

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor\xe2\x80\x99s degree or equivalent experience
• 7+ years of strategic planned or related experience
• Experience interacting effectively with executives, building solid relationships across a variety of stakeholders, and obtaining buy in for major initiatives
• Experience producing comprehensive reports and presentations for leaders
• Experience establishing and achieving concrete measurement standards for shared service partners including financial goals and ROI
• Experience developing and implementing new systems, programs, techniques, and procedures with a successful track record in achieving overall objectives
• Solid understanding of market, industry, and consumer trends and how to apply them on an ongoing basis to create leading solutions
• Proven and solid organization, analytical, financial, and quantitative skills
• Proven expert collaborator, communicator, and executive presence
• Demonstrated solid financial and business model acumen
• Ability to travel

UnitedHealth Group is where the best and the brightest work together to make positive change a reality. This is the place to do your life\'s best work. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UnitedHealth Group offers the following benefits for this position, subject to applicable eligibility requirements.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group