Job Description

JLL empowers you to shape a brighter way

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Assistant Workplace Manager delivers exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This client-facing role strengthens partnerships between JLL, service partners, and clients while fostering personal and professional growth. The position blends a passion for service, strong people skills, and a hospitality-focused approach to create an outstanding workplace environment that supports JLL's business objectives and enhances client satisfaction.

What your day-to-day will look like:

Serve as the onsite Experience Services contact for inquiries, issues, troubleshooting, and feedback to positively impact employee and guest comfort Conduct routine walkthroughs to ensure workspace and soft services comply with SLAs, policies, regulations, and performance metrics Receive and respond to requests within required timeframes, including personal follow-ups and operational adjustments Provide administrative support and work-order management while maintaining SOPs and site playbooks Lead onboarding, timekeeping, delegating, scheduling, coaching, and team building activities Coordinate with property management, parking, security, engineering, and janitorial teams to ensure seamless operations Build meaningful relationships with employees and guests by anticipating needs, exceeding expectations, and maintaining visible engagement within the workplace

Required Qualifications:

Bachelor's degree or equivalent education Exceptional customer service skills and professionalism with a hospitality-driven mindset Strong interpersonal skills with a proven track record of excellent internal and external customer service Excellent verbal and written communication abilities Strong organizational, prioritization, and time-management skills Ability to work independently and manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Preferred Qualifications:

3-5 years of experience in hospitality, facility/property management, building operations, or related commercial real estate fields Ability to work with diverse teams and lead by example with respect, cooperation, and accountability Quick adaptability to new technology, devices, and applications Experience with vendor management, maintenance services, contract compliance, and insurance requirements Knowledge of budgeting, forecasting, spend reports, purchase orders, invoices, and payments Experience supporting events, catering coordination, and training center concierge services Ability to lift up to 25 pounds

Estimated compensation for this position:

70,000.00 - 75,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Chicago, IL
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay

JLL Privacy Notice


Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.


For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.


For additional details please see our career site pages for each country.


For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.


Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.


Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.


Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.


Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.


Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Accepting applications on an ongoing basis until candidate identified.