Job Description

Job Overview

Founded in 1994 deep in London Soho's underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.

We are now looking for an Assistant Manager at one of our flagship stores, in Mercer Street, New York. Although we are open to a supervisor or keyholder looking for their next step!

To play a key role in assisting the Store Manager in driving the performance of the store. You will assist the Store Manager in leading, motivating and developing the store team, setting high standards of store presentation and service levels. In the absence of the Store Manager, you will take on responsibility for the running of the store.

Business Focus

Assist the Store Manager to achieve the store target Ensure a high level of sales and service is practiced by all sales associates, leading by example at all times by meeting personal sales goal. Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales Take ownership of store related projects, designed to drive business, as required.
Customer Service

Ensure that the store team delivers exceptional customer service to our customers Build and maintain repeat clientele by utilising personal client book and assisting staff with utilising their client books Promote all initiatives in regards to clienteling and use of Store Portal with sales associates Help to resolve all customer service issues as required Make recommendations to your store manager in order to grow market share, improve customer experience and drive growth
Operations

Assist the store manager in managing all operational practices of the store, and ensuring all policies and procedures are followed Ensure the store is kept to the highest possible visual standards, being well organised and properly merchandised at all times Manage loss prevention/stock control measures across the store to ensure shrinkage is within company guidelines in order to protect company property and assets
People

Assist the Store Manager in coaching and motivating a strong team of sales associates, ensure all processes for onboarding of new personnel are followed Hold daily briefings to motivate teams and update on store performance Assist in the management of employee performance through effective goal/target setting and monitoring through regular 1-1s and constructive feedback Assist the Store Manager in the monitoring of team product knowledge and help train the team as required using company guidelines and training initiatives Assist with payroll and HR administration as required, making sure it is completed accurately and on time Ensure adherence by team to all Company policies and procedures
Please note, the roles and responsibilities listed above are indicative of the position and are by no means exhaustive

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 32 per week

Work Location: In person