Job Description

Overview

Cook's ACE Hardware located at Gray Plaza Shopping Center in Gray, Maine has been faithfully serving the local community since 1956. We take great pride in our store's product assortment, high touch customer service, and the reputation and trust we've established.

We are hiring an Assistant Store Manager to become part of this store's leadership team as we move into an exciting next chapter. Under new ownership, this store is undergoing some changes. We'll preserve what is great, while simultaneously adding a Garden Center, making improvements to our Contractor and B2B service offerings, as well as improving product assortment and store tidiness.

Responsibilities and Duties

Store Operations

Assist Store Manager in facilitating the store's overall financial performance, with supportive mentorship and guidance from Owners and ACE representatives. Assist Store Manager and ownership in the Hiring, Training, Supervision and Retention of qualified and motivated sales associates. Jointly responsible with Store Manager for ensuring consistent and positive Customer Satisfaction of this store. Assist Store Manager with all routine Inventory accuracy, management, optimization, reordering and point-of-sale displays. Joint decision making with ownership regarding store layout, brands and inventory assortment. As available, assist customers on the selling floor alongside staff. Set and maintain the master schedule to provide appropriate store staffing levels at all times. Ownership to handle all other business administration duties such as accounts payable, accounts receivable, bookkeeping/accounting, insurance, ACE franchise matters, capital planning, etc.
Staff Training, Skills and Culture

Become the ACE Training Coordinator, responsible for establishing Learning Plans, Helpful Ready training & assessments, Expert Badges, team building and more. Strive to achieve ACE Platinum and/or Pinnacle performance targets. These include specific ACE goals in the areas of Quality, Convenience and Service. Management and Staff bonuses are tied to achieving these performance hurdles. Work jointly with Store Manager to plan, expand and enhance business customer ("B2B") sales. Appoint a B2B champion with a simple specific plan for attracting more B2B sales, especially for paint & paint supplies. Implement and Enforce the store's on-site and off-site safety requirements, training and ensuring that staff follows all protocols, especially regarding vehicle & equipment usage and climbing. Communicate clearly and effectively with all staff in order to provide effective mentorship, guidance, training and discipline as appropriate. Exhibit a positive, supportive and "We'll Do Whatever It Takes" company culture.
Qualifications - Educational, Technical, Physical and Interpersonal

High school diploma or GED required. 2+ years of experience in retail store management in a hardware, lumber, home supplies or similar environment. An organized approach and proactive attitude toward handling the multiple simultaneous responsibilities to facilitate successful store operations. Sufficient breadth and depth of knowledge of the tools, equipment, parts, and supplies that are part of retail inventory. Strong customer service skills, with the ability to communicate effectively in English. Proficiency with computer software including email, spreadsheets, and cloud-based platforms such as Google Business Suite, AceNet and Epicor. The Inventory and Point of Sale operations are software driven and this position will require quickly learning this system. Training will be provided but self-motivation to learn and understand the system will be expected. Proficiency with mobile digital platforms including smart phones and tablets is essential for effective communication between Staff and ownership. Must be able to hand write in legible script with adequate grammar, especially when communicating customer feedback to upper management. Must have a valid driver's license and own transportation to work. Must have adequate physical strength and stamina to lift and carry up to 50lbs; to climb, bend and squat; as well as adequate vision, manual dexterity and fine motor skills to complete all required work. Must have a pleasant demeanor in all dealings with Owners, Staff, Customers and Vendors.

Employment & Compensation Structure

Full Time Salaried Employee with Paid Time Off (PTO), Paid Holidays, Benefits Work on site at 21 Portland Road, Gray ME 04039 Compensation, Bonus and Benefits Package per Individual Offer Letter
Job Type: Full-time

Pay: $50,000.00 - $54,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person