Job Description

Start working now at Cedar Creek Motorsports Wisconsin\'s leader in powersports near Milwaukee, WI. We are family-owned for 29+ years and growing. Work in our huge, new state-of-the-art 45,000 sq. ft. powersports dealership. Recognized nationally for our friendliness and product knowledge, our dealership sets high standards and is recognized as one of few influential powersports dealers in the USA by the manufacturers. You\'ll be among our national award-winning Motorcycle, ATV, Side by Side, Snowmobiles and Personal Watercraft technician team and support our 35,000+ customers and their ownership experience. There\'s plenty of work to keep you busy at Cedar Creek Motorsports.

RESPONSIBILITIES

DAILY OPERATIONS

• Ensure that customers receive prompt, courteous, and effective customer service.
• Take ownership of the customer\'s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, weather phone or in person, to assure the customer does not get mishandled
• Diagnose and answer mechanical problems accurately and clearly relay information to customer
• Oversee administration of warranty claims.
• Clearly communicate to customer and estimated cost and set expectations of completion times
• Accurately look up parts for repair orders to build estimates
• Open and close repair orders and perform cashier duties as needed to check customer out
• Run VIN numbers for outstanding warranty repair work on manufacture websites
• Open and close warranty repair orders
• Follow procedures for quick and efficient handling of repair orders customer and internal
• Become efficient with all phases of the service process
• Encourages compliance with applicable laws and regulations
• Collaborate with upper management to make service department hiring and discipline decisions

CUSTOMER SERVICE

• Enjoy helping customers solve problems
• Know what it means to give outstanding customer service
• Provide superior customer service to both internal and external customer
• Greet all customers in a courteous and friendly manner
• Handle telephone and over-the-counter transactions quickly and courteously
• Identify additional service a vehicle may need that customer is not aware of
• Handle customer objections reasonably, showing empathy and a positive attitude

QUALIFICATIONS

• Strong conversation and phone skills
• Attention to detail, organized and ability to prioritize
• Highly motivated and willing to take initiative
• Ability to multi-task while being courteous and positive
• Ability to work in a fast-paced environment
• Dependable, honest and enthusiastic and an Excellent TEAM player
• Previous experience in hospitality, automotive, and retail
• Consistent record of service and sales success
• Able to work with little supervision

BENEFITS

• Great work environment: work hard + have fun
• Newest, coolest products in the powersports industry are here
• Committed team of people to work with
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount
• Paid training, continuing education you\'ll need to be successful
• Incentives for performance
• Paid holidays/vacation with longevity

We will train good people for this full time position who want to shift gears and become a key member of our growing powersports dealership.

Cedar Creek Motorsports