Job Description

The Opportunity

Delaware North Gaming is searching for an Assistant Security Manager to join our team at Wheeling Island Casino in Wheeling, West Virginia. As Assistant Security Manager, you will work to direct and oversee security operations as defined by leadership and supervise team members through planning and scheduling of work assignments and performance development.

Minimum - Anticipated Maximum Salary: $38400 - $50800 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

At Delaware North, we care about our team member s personal and professional journeys. These are just some of the benefits we offer:

• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Maintains a safe environment for all, actively reports safety hazards and issues.
• Assist in creation of department policies and procedures and ensuring the team is trained and equipped to deliver.
• Staff gaming areas to assure compliance with state laws and facility regulations.
• Demonstrates skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest\'s goodwill.
• Observes, investigates internal and external incidents, motor vehicle accidents, and medical situations. Composes written reports and takes photos when necessary.
• Oversees and ensures that department equipment (radios, motor vehicle, key cabinets, etc.) and supplies are maintained, in their proper place, and available for use.
• Effectively communicates to keep team advised of daily events and all company and departmental changes.
• Follow all confidentiality policies and regulations regarding security and administrative information.
• Act as liaison between police agencies and regulatory agencies.
• Responsible for ensuring appropriate staff levels, coaching, and corrective action.
• Role model Delaware North\'s guest service program, ensuring excellent guest service at all times.
• All other duties as assigned.

Qualifications

• Minimum of 21 years of age.
• Must be in possession of a West Virginia Security License.
• High school diploma or GED required.
• At least two years\' supervisory experience required.
• At least two years\' related experience or law enforcement experience preferred.
• Must have ability to obtain a state gaming license.
• Intermediate computer skills including word-processing, spreadsheets, routine database activity and e-mail.
• Must be able to handle conflict situations with tact and maintain your composure at all times.
• Have the ability to use a digital camera, scanner and various software programs including but not limited to Microsoft Excel and Microsoft Word.

Physical Requirements

• Requires some bending, stooping, squatting, kneeling, pushing and pulling.
• Standing and walking 30% of the time.
• Must be able to work outside in all types of weather.
• Must be able to work in darkened areas.
• Able to be confined to a small area for a long period of time

Who We Are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North