Job Description

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org .

Job Title:

Assistant Property Manager - JWP - LIHTC

Location:

Maceo May Apartments, 55 Cravath Street, Treasure Island

Schedule:

Monday - Friday, Flexible Hours (8:00 am - 4:00 pm, 9:00 am - 5:00 pm, or 10:00 am - 6:00 pm). In addition to regularly scheduled hours, the Assistant Property Manager will address after hour emergencies as needed.

Reporting Type:

In-person

Employment Type:

Non-exempt, Full-time

Salary Range :

$31.50/hourly

License / Certification Requirements:

Tax Credit Specialist (TCS) or other equivalent designations.

If not certified, MUST complete

Swords to Plowshares-approved training curriculum, enrollment, training, and passing the exam for the sponsored training course

within 6 months

of filling the position.

Summary (of position):

The Assistant Property Manager is to oversee daily operations at a supportive permanent housing facility located within the San Francisco Treasure Island. The position requires residence on site with a unit provided as part of the compensation package. The Assistant Property Manager maintains a productive and professional relationship with veteran residents that is conducive to respect and service, while ensuring that veteran residents abide by house rules and lease terms. This position involves extensive interaction with both on-site staff and tenants. This position supervises Program Monitors the Assistant Property Manager reports to the Property Manager. This position will be subject to an online criminal background check.


As the Assistant Property Manager this position requires the ability to address any major concerns in the absence of the property manager as well as assist the manager in the overall operation of the property, day-to-day implementation of policies, procedures and programs as outlined in the community rules, lease, and Treasure Island One Development, and SFHA.

Responsibilities:

Update the visitor/guest log, along with all other front desk forms and Fire Control Center (FCC) Room forms. Create and maintain tenant files, the waiting list, and the transfer list. Maintain current files and records. Assist with the administration of housing applications and the rent collection process Assist with rent bank deposits, including taking rent by check, money order, or credit card Assist in the tenant re-certification process, ensuring compliance with all applicable regulatory agencies Complete maintenance work orders, both physically and digitally, and maintain the digital maintenance work order log Create and distribute letters, memos, and notices to residents and staff as necessary Assist the Property Manager in compiling and completing tenant information for monthly and annual summary reports Maintain the orderliness of the front entrance, lobby, and adjoining rooms/areas Address tenant requests and respond to building emergencies as instructed Support the Property Manager as requested Host community meetings, coordination meetings, and team huddles as needed Perform weekly supervision of Program Monitors and any other staff members under the Property Manager's supervision Conduct unit inspections (annual, unofficial, move-in, move-out, and others) Host and escort vendors, upper management, inspectors, regulatory agencies, potential investors, move-in prospects, etc., in and around the property, as well as designated units for inspections, tours, work, or other official business Light maintenance work, including resetting circuit breakers, changing out light bulbs, sweeping, mopping, and other manual tasks as needed Assist tenants with physical disabilities as needed and respond to any reasonable modification requests in a timely manner Respond to reasonable accommodation requests in a timely manner and in compliance with fair housing laws The employee must be able to perform all duties within what would be considered reasonable accommodation. Attend mandatory training sessions or other meetings, even at short notice

Supervisory Responsibilities:

The Assistant Property Manager directly supervises the Program Monitor team to ensure consistent front-desk coverage, adherence to property policies, and excellent customer service to residents and visitors. Supervisory responsibilities include but are not limited to:


Providing clear direction, support, and accountability for Program Monitors in daily duties such as guest log management, incident reporting, key control, and security monitoring. Reviewing daily desk logs, shift reports, and incident documentation for accuracy and completeness. Training Program Monitors on safety protocols, emergency procedures, communication standards, and professionalism when interacting with residents, guests, and vendors. Ensuring proper coverage of front desk shifts, including scheduling, approving time-off requests, and coordinating backup coverage as needed. Monitoring work performance and addressing attendance, conduct, or policy compliance issues in collaboration with the Property Manager. Holding regular supervision or check-in meetings with Program Monitors to reinforce expectations, discuss challenges, and provide constructive feedback. Supporting the Property Manager in evaluating Desk Clerk performance and contributing to recommendations for training, development, or disciplinary action when necessary. Promoting a respectful, trauma-informed, and veteran-centered approach in all staff interactions with residents and colleagues.

Desired Qualifications:

Experience:

Tax Credit Specialist (TCS) or other equivalent designations.

If not certified, MUST complete

Swords to Plowshares-approved training curriculum, enrollment, training, and passing the exam for the sponsored training course within 6 months of filling the position Pleasant and professional manner with a calm disposition Ability to communicate clearly, both verbally and in writing Ability to work with people of diverse social, economic, and ethnic backgrounds Ability to work independently and exercise judgment in problem-solving Commitment to a safe and pleasant work environment Good written and verbal communication skills Working knowledge of Microsoft Windows, Word, Excel, and Outlook Ability to function under stressful circumstances California Certified Residential Manager (CCRM) or other equivalent designations Willing and able to attend and complete mandatory training in a timely manner

Education:

High School Diploma or GED equivalent


Translatable military experience and skills may be alternatively substituted


Excellent interpersonal and organizational skills


Sensitivity to issues facing homeless, disabled, and elderly populations


Prior experience with public-supported residential property management


Prior experience with security and/or reception work


Must have a clean driving record

Physical requirements:

Ability to travel within San Francisco Ability to sit for extended periods of time Ability to lift 50 lbs.

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

100% employers sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card) Employee Assistance Program: 20 mental health counseling appointments available to all employees,

regardless of Full-time status,

at no cost to employees. 403(b) retirement plan immediate enrollment Generous annual paid time off
? 10 sick days


? 13 holidays


? 17 vacation days in the first year & progressive afterwards


Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit. 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.
Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals--regardless of race, color, religion, sex, national origin, disability, or veteran status--are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don't hesitate to reach out to us at employeesupport@stp-sf.org. We're here to help.