Job Description

Please note: resume is required for this position.*



Pay Rate: $27.50 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversees poker operations including control of secured assets, game integrity and protection. Able to supervise games in accordance with established policies and procedures Provide continuous quality entertainment and service to guests Serve as the first line of defense in the protection of the integrity of the games and table inventory Evaluate dealer performance and communicate effectively with supervisor Direct daily work activities and inspect completed work for conformance to standards Circulate among gaming tables to ensure that operations are conducted properly Promote positive team member and guest relations Resolve and respond to guest complaints Monitor table activity and guest play Execute player promotions adhering to policies and procedures Adjust table limits to meet demand and to maximize profit potential Communicate effectively with Surveillance to resolve issues Responsible for all money transactions on assigned games Operate the Poker Room online system Correct dealer errors and settle player disputes Initiate and verify fills, credits, buys for tables and banks Process promotional wins, jackpots and complete required IRS forms Cash counting skills, including verifying banks, purchasing chip buys, cashing out chips Open/close games, calling surveillance, unlocking cards, filling out inventory slips Verifying dealer chip trays in and out Complete dealer rotations for the assigned shift Update all jackpots on the board, count sheet and poker website on a daily basis When closing down the room for the night, lock all drawers, banks and rope off room

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:


High School Diploma /GED or equivalent experience Proven efficiency in math Minimum of 8 hour in-house Poker training, which includes ability to pass written policy tests as well as in-house auditions Minimum of 8 hours in-house Supervisor training, which includes ability to pass written policy tests

Preferred Knowledge and Certification:


Previous supervisory experience Previous dealer experience

Required Skills:


Accurate and detail-oriented Highly organized and ability to adapt quickly to changing priorities Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP Excellent written, verbal and interpersonal communication skills Excellent problem solving skills Above average math skills Strong conflict resolution skills

Required Abilities:


Ability to follow established dress code policies and practice good personal hygiene Ability to interact with guests, coworkers and management in a professional and courteous manner Ability to serve both internal and external customers Ability to control labor costs Ability to develop and implement standard operating procedures

PHYSICAL DEMANDS

Must be able to walk and / or stand for periods of up to 8 hours Must have a good sense of balance, and be able to bend and kneel Must be able to reach and twist occasionally Must be able to push, pull and grasp objects occasionally Must have the ability to independently lift up to 10 pounds occasionally Must be able to perform repetitive hand and wrist motions Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke Must be able to work in cramped, tight quarters Must be willing to work a flexible schedule including all shifts, weekends and holidays Occasionally must deal with angry or hostile individuals High volume direct public contact

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.