Job Description

Pay Range: $45,000 - $55,000



The Assistant Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operational goals and standards. This is accomplished primarily through: supervising and motivating move crews; controlling employee costs; and ensuring move crews consistently exceed customer expectations.



The Assistant Operations Manager assists in ensuring the franchise is consistently operating in compliance with the franchise agreement,

TWO MEN AND A TRUCK

system standard, and applicable laws and regulations.

Responsibilities

Promotes and protects the TWO MEN AND A TRUCK brand. Determines staffing requirements and assists with training. Responsible for the direction and day-to-day supervision of the training coordinator, drivers and movers and meets regularly to discuss employee performance and training needs. Assists with oversight of employee accountability and adherence to franchise and system standards and policies. Assists with execution of employee development, coaching and corrective action programs. Directs employee scheduling, truck assignments and dispatch of movers and drivers. Provide Saturday backup coverage when needed. Collaborates with the operations manager to ensure efficiency of operations by minimizing overtime hours and ensure employee time punches are accurate. Leads daily dispatch and monthly all-employee meetings. Promote safety and uphold safety procedures and policies. Ensures driver compliance with all DOT regulations and FMCSA guidelines. Assists in addressing customer concerns, maintains timely communication with employees and customers, and recommends training/re-training for employees. Utilizes MWC2 claims module for tracking damage claims, records notes and collaborate with the MSC Customer Care team to finalize claims in an efficient and timely manner. Oversees the fleet maintenance and equipment inventory program. Ensure all trucks have proper equipment and hold movers accountable to truck inventory and truck cleanliness. Responsible for being an "on-call" emergency contact outside of normal business hours. Participates in regular training and development programs offered through STICK MEN UNIVERSITY

to further the knowledge of the system. Actively participate in industry, association, or community events. All other duties as assigned.

Requirements

A minimum of one year of business, management, or other relevant experience is preferred. Experience at TWO MEN AND A TRUCK or in the moving industry and/or franchise experience is preferred. Extensive knowledge of TWO MEN AND A TRUCK system policies, procedures, and industry. Must have a chauffeur's license with ability to drive moving trucks. Must be trailer and mule trained. Experienced public speaker; at ease moderating large groups. Ability to coordinate own and others' actions, manage own time and manage personnel resources. Proficient in oral and written comprehension and communication skills. Excellent organizational and prioritization skills. Excellent critical thinking skills. Ability to lead by example to motivate, develop and direct people. Ability to assess the performance of self, employees, and franchise to make improvements or corrective action. Strong decision-making ability. Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values. Must be proficient with the following: Excel, Word, PowerPoint, Outlook
This job posting is for a position at the individually owned and operated

TWO MEN AND A TRUCK

franchise located in Baton Rouge, LA. The employer at this location is HWJ Legacy, LLC.