Job Description

Job Summary:

Within a team environment, provides support to providers and nurses during patient care encounters. Collects clinical information, completes point of care testing, ensures exam rooms are clean and stocked for patient visits, assists practitioners with examinations, treatment, or procedures, administers prescribed medications within scope, performs follow-up care per provider instructions, and schedules follow-up appointments as ordered. Resolves patient concerns promptly and maintains departmental quality Improvement standards.

Essential Responsibilities:

Adheres to Kaiser Permanente policies and procedures, principles of responsibilities, and applicable local, state, and federal laws. Utilizes effective communication and interpersonal skills when interacting with patients and members of the healthcare team. Completes patient intake, including vital signs, height, weight, and hearing and vision screening, as indicated. Identifies care gaps and schedules care gap visits/procedures, as indicated. Prepares consent, school, and work forms for provider to review and sign. Ensures exam rooms are clean and stocked with essential supplies and equipment for patient visits/procedures. Completes point of care testing. Administers in-scope immunizations and medications, as ordered, and provides patients with the most recent Vaccine Information Statement (VIS). Assists practitioners with examinations, including positioning and draping the patient, passing instruments in a sterile manner, and assisting with minor procedures. Documents patient care and education in the electronic medical record. Actively participates in Unit Based Team (UBT) and staff meetings, department-specific education, and quality improvement initiatives. May perform other in-scope duties as assigned.

Basic Qualifications:

Experience1000 hours of back-office experience required (within 1 year).

EducationHigh School Diploma or General Education Development (GED) required.

License, Certification, RegistrationAmerican Medical Technologist Medical Technologist Certificate OR Certified Clinical Medical Assistant OR NCCT National Certified Medical Assistant OR Registered Medical Assistant OR Medical Assistant Certificate from American Association of Medical Assistants Basic Life Support required at hire

Additional Requirements:

Customer service aptitude demonstrated through Customer Service Assessment.

Preferred Qualifications:

N/A

Notes:

May be required to float to various departments/facilities based on needs of the organization


PrimaryLocation : Georgia,Jonesboro,Southwood Medical Offices I

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 09:00 AM

WorkingHoursEnd : 06:00 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : GTC|UFCW|Local 1996

Job Level : Entry Level

Job Category : Clinical Support,Vaccine Clinics Jobs

Department : Southwood Medical Offices - Internal Medicine Team-Unit 1 - 2808

Travel : Yes, 10 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.