Job Description

Medical Clinic Assistant Manager

Location: 25030 SW Parkway Ave, Suite 200

Wilsonville, OR 97070

Reports To: Clinic Manager / Practice Administrator

Job Summary:

The Medical Clinic Assistant Manager supports the daily operations of the medical clinic, non-invasive imaging laboratory (NIVL), and office-based laboratory (OBL) to ensure efficient workflows, high-quality patient care, and compliance with healthcare regulations. This leadership role integrates responsibilities of staff supervision, patient services, scheduling, and administrative functions while acting as a liaison between clinical staff, administrative teams, and management.

Key Responsibilities:

Operations & Administration:

Assist in managing daily clinic operations to ensure smooth, timely, and efficient delivery of healthcare services. Support implementation of clinic policies, procedures, and workflows. Ensure compliance with healthcare regulations, safety standards, and privacy laws (e.g., HIPAA) Monitor clinic performance and aid with process improvements. Serve as initial administrative oversight of clinical operations, NIVL, and OBL operations, including assistance with accreditation, quality improvements, and maintenance of certification. Oversee staff education, on-boarding, and credentialing.
Staff Support & Supervision:

Assist in supervising front desk, OBL staff, and support staff. Help with staff scheduling, timekeeping, onboarding, and training. Address staff about concerns and escalates issues to the Clinic Manager, as needed. Promote and ensure a positive, professional, and patient-focused work environment.
Patient Services:

Ensure a welcoming, timely, and quality patient experience from check-in to check-out. Assist in handling patient inquiries, complaints, and service recovery. Support appointment scheduling, referrals, and follow-up coordination.
Billing & Financial Support:

Assist with insurance verification, billing processes, and claims follow-up. Monitor cash handling, co-pay collection, and daily deposits. Support inventory management and ordering medical and office supplies.
Communication & Coordination:

Function as a primary point of contact between staff and management Assist in preparing reports, documentation, and correspondence Support provider schedules and clinic coverage needs
Qualifications:

Bachelor's degree in healthcare administration, Business Administration, or Nursing (preferred) 2-4 years of experience in a medical clinic or healthcare administrative role Prior supervisory or leadership experience preferred Knowledge of medical terminology, insurance processes, and EHR systems
Skills & Competencies:

Strong organizational and multitasking abilities Excellent communication and interpersonal skills Leadership and team-support skills Attention to detail and problem-solving abilities Proficiency in Microsoft Office and electronic health record (EHR) systems
Work Environment

Fast-paced medical clinic setting May require standing, walking, and occasional lifting Occasional evenings depending on clinic need
Job Type: Full-time

Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Retirement plan
Education:

Bachelor's (Preferred)
Experience:

Healthcare management: 2 years (Required)
License/Certification:

BLS Certification (Required) ACLS Certification (Preferred)
Ability to Commute:

Wilsonville, OR 97070 (Required)
Work Location: In person