Job Description

Summary


Andaz Maui at Wailea is the first resort for the Andaz brand. Situated on Maui's premier southwestern coastline, the 15-acre beachfront resort is located along Mokapu Beach in Wailea, one of the most sought after leisure and resort destinations in the world. The luxury resort community of Wailea includes a 1.2 mile-long oceanfront beach path connecting five crescent-shaped, golden-sand beaches, a premier shopping center and distinguished restaurants.


The Assistant Manager of Housekeeping and Recreation plays a vital role in supervising the entirety of the Housekeeping and Recreation operations, encompassing the cleanliness of guest rooms, pool decks, public areas, and night cleaning. This position requires a thorough understanding of housekeeping and laundry supplies, maintaining appropriate stock levels, and ensuring adherence to safety and security protocols. Experience in turndown service and catering to the needs of VIP Guests and foreign dignitaries is advantageous.


Responsibilities entail overseeing staff training, development, and scheduling, with a focus on providing exceptional service to guests. This role offers ample opportunities for growth and professional development through exposure to various outlets and venues within the resort.


Key duties may include scheduling, forecasting, and training, while ensuring strict compliance with federal, state, and local regulations, as well as adherence to established operational procedures. Additionally, the Assistant Manager may be involved in coordinating special events hosted by the hotel, adding to the dynamic nature of the role.

Duties include but not limited to the following:

Planning, managing and executing participative, locally and culturally relevant activities and experiences Implementing tactics to grow revenues in cabana and ancillary sales. Develop and recommend activations, concept and objectives. Implement and maintain sales/marketing programs to effectively manage pool occupancies between hotel guests and non-guests (i.e. from Resortpass.com). Direct and oversee training and development of associates. Assist the F&B departments in leading shifts as the manager on duty. Hire, train, empower, coach and counsel of team and review performance. Ensure consistently accurate handling of the team's schedule and payroll. Critique financial performance & reports. Perform monthly inventories of linen and supplies, implement controls for accurate inventory maintenance. Procuring linen and supplies and placing orders while maintaining a monthly budget. Resolve customer opportunities as appropriate to maintain a high level of customer satisfaction and quality. Implement procedures to increase guest and employee satisfaction to create an inclusive environment in which diversity is welcome. Continuously assess guest satisfaction Ensure the meticulous cleanliness and organization in our public areas.


Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

The salary range for this position is $61,800 - $75,000. Decisions regarding individual salaries commensurate with experience and qualifications.


This role will be eligible for the following benefits, after meeting initial eligibility times:

Health, Dental, Vision 401K Retirement Savings Plan Employee Stock Purchase Plan Paid vacation Discounted rooms at any participating Hyatt location starting on the first day of employment Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Previous supervisory or management experience required Excellent communication skills required Excellent organization skills required Demonstrated ability to effectively and inclusively lead a dynamically diversified team A true desire to satisfy the needs of others in a fast paced environment Service oriented style with professional presentations skills Clear concise written and verbal communication skills Must be proficient in Microsoft Word and Excel Must have excellent organizational, interpersonal and administrative skills Minimum of two years of hospitality management or hospitality supervisor experience preferred. Ability to work a flexible schedule including evening, weekends, and holidays Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds 2-3 years of progressive hotel Rooms Management experience preferred Service oriented style with professional presentations skills * Hotel/Hospitality degree an asset