Job Description

Red Canoe Credit Union hires passionate, knowledgeable, and dependable individuals who are committed to making a difference. As a not-for-profit financial institution owned by our members, we believe in the value of people over profit. If you're looking for a place to start a rewarding career you can be proud of, then Red Canoe might be the place for you.
We've been a cooperative since 1937. That means

any money we earn goes back to our members

, not into the pockets of stockholders like a bank. For more than 80 years, we've held the traditions of credit unions near and dear to our hearts. We are

not for profit, but for people.

Red Canoe Credit Union has 10 branches spread across Washington and Oregon. We even have members living in all 50 states. But Red Canoe is still a local credit union at its core. For us, being local means an ongoing commitment to go beyond serving our members and giving back to the communities we call home. At Red Canoe, we strive to make a difference in the lives of our neighbors.

POSITION PURPOSE

The Assistant Manager supports the Branch Manager in overseeing the daily operations of the credit union branch, ensuring exceptional member service, operational efficiency, and compliance with all policies and regulations. This role assists in leading a branch team, promoting credit union products and services, and maintaining a positive, productive branch environment.

ESSENTIAL JOB FUNCTIONS

Team Leadership & Development

+ Assist the Branch Manager with hiring, training, and supervising branch staff.
+ Provide clear guidance and coaching to ensure team members deliver exceptional member experiences.
+ Support employee development by observing performance, offering feedback, and identifying growth opportunities.

Member Service & Relationship Management

Manage member accounts, process loans, and handle complex financial transactions. Is well versed in all areas of consumer and business products and services. This includes teller transactions, new accounts, account maintenance, IRA's and lending processes. Handle member complaints or concerns calmly and professionally. Promote and cross-sell credit union products and services to meet member needs and enhance satisfaction.

Branch Operations Management

Assist the Branch Manager in overseeing daily branch operations including cash handling, transaction processing, and opening/closing procedures. Help make sure the branch is properly staffed to meet service and operational needs. Enforce security protocols to safeguard members, staff, and assets.

Sales & Business Development

Assist the Branch Manager with developing individual sales goals for staff and provide consistent sales coaching. Help achieve credit union goals by meeting or exceeding individual goals. Identify opportunities to deepen member relationships and grow membership. Partner with Branch Manager to keep staff well-informed and engaged in all marketing campaigns, product promotions, and service-related events. Represent the credit union in the community, supporting local partnerships and promoting brand visibility.

OTHER CRITICAL JOB & MANAGEMENT DUTIES

Leadership

Maintain a high degree of accuracy and competence in daily transactions, staff support, and operational tasks. Lead by example Collaborate with the Branch Manager to promote a harmonious work environment Ability to maintain an atmosphere of cooperation and teamwork within the branch.

Compliance & Risk Management

Ensure branch operations comply with all policies, procedures, and regulatory requirements. Assist in maintaining accurate departmental records and support audit and examination processes.

Communication

Maintain open and timely communication with both senior leadership and branch staff regarding performance, staffing, policies, and operational updates.

Time Management & Scheduling

Maintain regular and consistent office hours in accordance with Red Canoe's operational standards. Be available to work additional hours including Saturdays, holidays, and other times as business needs require. Manage Saturday branch operations, which may include staff scheduling, and participation in the branch manager rotation, if applicable.

BASIC REQUIREMENTS

Bondable

Must possess leadership skills; be friendly and outgoing with members and employees.

Service & sales oriented, motivated to cross sell products and services.

Able to make sound decisions confidently.

Professional appearance and demeanor; punctual, dependable, cooperative; sets the example.

FLSA Status: This position may be classified as Exempt or Non-Exempt, depending on the final compensation and whether the employee meets the criteria for exemption under the Fair Labor Standards Act (FLSA). Eligibility for exempt status is based on both the salary threshold and the specific duties performed.

MINIMUM QUALIFICATIONS

High school diploma or equivalent.

One-year managerial experience preferred.

Minimum of 3 years' experience working in a financial institution, preferably a credit union.

Six months' experience as a loan interviewer preferred.

Basic computer and keyboard skills; Working knowledge of Microsoft Office.

Excellent communication and problem-solving abilities.

Strong knowledge of credit union products, lending and regulatory compliance preferred.

JOB RELATIONSHIPS

This position reports directly to the Branch Manager and may have daily contact with employees, management team, members, Board of Directors, and outside organizations.

ESSENTIAL MENTAL, PHYSICAL & ENVIRONMENTAL DEMANDS

General - The physical demands described here are representative of those that must be to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Physical - Office mobility required. Approximately 20% standing, 70% sitting, 10% walking, as need demands. Possess sufficient manual dexterity to skillfully operate standard office equipment including a computer or typewriter keyboard, 10-key calculator, facsimile machine, photocopier, and telephone. Other demands include talking, handling & reaching, seeing (corrected vision) and hearing in normal range. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. A telephone device to enhance hearing will be provided if needed. Occasional light lifting. The employee must occasionally lift and/or move up to 30 pounds. Periodic inter-branch or interdepartmental access may be required, including for distribution and access to various materials, equipment, meetings, etc. Storage and retrieval of materials, maximum reach required is 84 inches.

Mental - Mental effort required involving considerable organization, planning and analytical efforts with superior communication. General demands include alertness, memory, observation, empathy, ingenuity, learning ability, problem solving; patience; initiative; objectivity, creativity, speaking ability, reading, and writing ability, judgment, persuasiveness, concentration, flexibility, precision, and auditory discrimination.

Environmental - Minimal discomfort from heat, dust, air conditioning. The noise level is usually moderate, including external road noise. Transport within remote branch and/or main office/facility may be single or multilevel (as required) including a variety of stairways, elevators, etc. Exposure to computers and other electronic equipment. Lunch/break area may be exposed to microwave. The facility is 100% free of tobacco smoke.

Equipment. Essential equipment used includes, but may not be limited to: telephone, personal computer, other on-line computer terminal(s), calculator, and office security systems. Non-essential equipment generally includes a paper shredder, typewriter, photocopy machine, microfilm machine, facsimile (fax) machine, etc.

Red Canoe Credit Union provides the following benefits to all employees.

Medical, Dental & Vision Insurance Employee Assistance Program Life Insurance 401K with employer match Wellness Program + Flexible Spending Account
+ PTO leave
+ Paid Jury Duty Leave
+ Paid volunteer time

A few more perks

Annual logo wear allowance Gym Reimbursement Tuition Reimbursement for full time employees Employee loan discount


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