Job Description

Job Title: Assistant Human Resource Manager
Pay Rate: $57,000-$63,000 / annual salary
Job Summary:
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of our Human Resources team, this Generalist position is responsible developing and enhancing the employment experience at The BROADMOOR through exemplary support and guidance to employees throughout their tenure via a variety of employee relations functions.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.
What you will be doing:

• Offer guidance with employees' questions, issues and concerns.
• Review hourly employee performance concerns and lead progressive disciplinary procedures as applicable, including involuntary termination procedures when appropriate.
• Coordinates and conducts hourly employee investigations.
• Conduct pre-employment background checks and Motor Vehicle Record (MVR) checks. Ensure timely and accurate processing of screening results and communicate with leadership recommendations for hiring.
• Review and process appeals for rehire eligibility with communication from leadership.
• Reviews and processes unemployment claims. Assists with and/or lead unemployment hearings.
• Provide coaching and guidance to managers via phone and email on standard HR processes and policies.
• Assist with providing necessary HR Operation training in department, orientation or as needed.
• Assist with exit interviews for hourly/front-line staff, and review feedback. Compiles results and responds to concerns or themes with department managers in a timely manner.
• Maintains accurate employee records and HR documentation with discretion.
• Ensure compliance with employment law and company policies.
• Support day-to-day operations and special projects of the Human Resources Team.
• Other duties or projects assigned by the HR Manager, Director of Human Resources or VP of Human Resources.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:

• High School Diploma or General Education Degree (GED) required, BS or BA degree preferred
• Minimum 2-5 years' experience in Human Resources Generalist or higher functioning role required. Experience conducting workplace investigations, interviewing and taking statements, report writing, and collecting information required.
• Prior experience supporting Customer Service employees required; prior Hospitality experience preferred.
• Strong interpersonal communication skills
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.

*Reasonable accommodations will be made for individuals with disabilities*
Don't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
• Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Skills Required