Job Description

Assistant Manager

Monday-Friday 12pm-8pm

Position Summary

Do you want to change lives through making fitness fun? BFIT is committed to meeting clients where they are and connecting them to skilled fitness professionals. Assistant Managers are responsible for supporting all members in championing happier, and healthier lives by building and nurturing relationships. They provide a positive member experience that is educational, supportive, and upholds the integrity of the BFit Brand.

All BFIT Team Members must live and work by the BFIT Core Values

FUN

: Smile. Be the best part of someone's day

INTENTIONAL

: Make a difference

TEAM

: Be a team player

The Assistant at BFit is highly interactive with members and employees. Primary responsibilities are to provide energy, motivation, leadership, career and educational guidance to all staff, driving revenue and sales and ensuring that the operational standards of the club and member experience are met. The General Manager is expected to interact and offer feedback to staff and directors with the intent of helping the company reach our goals and providing added value to our members and guests.

Essential Duties and Responsibilities

Front Desk

Efficiently run, perform, and maintain all front desk tasks including: Member greetings Memberships Cleaning/Sanitation task lists Shake Bar Tasks Other tasks as defined in the Front Desk Assure each new team member is trained appropriately by following the FD onboarding guidelines and the SOP Provide excellent customer service Stay engaged on Basecamp Knowledge of company events and announcements (stay informed) Interaction with Team

Sales and Goals

Generate sales and assume the lead sales role during shift Respond to all text messages in GymSales within 24 business hours Increase sales by following up on leads through GymSales GymSales calls ideally will be maintained daily, but must be current by Friday of each week. (AM PT Sales position will follow separate guidelines for pt calls) Lead the team in Orientations booked and completed (>35%) Collaborate with the GM to assess areas of improvement for self and team in order to meet goals. Meet sales goals of >65% prime membership for self and team.

Administrative

Respond to members' customer service requests/complaints Supervise Front Desk and Kids' Klub Team Review and support staff performance and awareness regarding membership, orientations, and company goals. Report concerns to GM Communicate important company information to the Front Desk Team Collaborate with the GM and COO on new hires, disciplinary actions, and terminations Grow and maintain relationships with prospects, members, and referrals Conduct detailed walk-throughs of the club each day ensuring staff adherence to policy Monitor the condition of the facility including cleanliness, general appearance, and equipment maintenance. The AM is responsible for the appearance of the club at all times. Ensure shifts are covered and help oversee FD schedule Order supplies weekly and as needed for the club pro-shop/shake inventory and cleaning supplies Conduct monthly inventory audits and end of month reports Manage Locker Audits as needed Other duties as assigned by GM

Compensation

Salary $500 Monthly bonus potential if goals are met The duties of the Assistant Manager ensure our clubs operate effectively, efficiently, and with the constant goal of excellent member experience.

Qualifications

Enthusiastic, energetic, and friendly as well as passionate and knowledgeable about the fitness industry Excellent sales, communication, and customer service skills Proven leadership ability in an educational, fitness, or professional setting Ability to drive sales and hit budgets/goals Punctual with excellent time management skills Basic computer skills Self-motivated and able to multitask effectively in a fast-paced environment Exceptional ability to work in a team setting Detail-oriented Current CPR/AED certification Bachelor's Degree preferred
This job description is not intended to be all-inclusive. It is understood that the employee will also perform reasonable, related duties if requested by immediate supervisor or other management staff.

Job Type: Full-time

Pay: $14.00 - $14.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person