Job Description

Position Summary

Charlotte's Coffee House

is seeking a dedicated and dynamic

Assistant Manager

to support the Location Manager in overseeing daily operations and ensuring an exceptional guest experience. This role requires a proactive leader who is fully cross-trained in key operational and managerial functions, including inventory control, staff development, and task coordination. The

Assistant Manager

will serve as the acting leader in the Manager's absence, fostering a positive team environment and maintaining high standards of service.

Key Responsibilities

Inventory & Order Management

Oversee and place supply orders (excluding scheduled days off), ensuring optimal inventory levels and operational readiness.

Team Development & Training

Provide comprehensive training across roles to promote consistency, efficiency, and excellence in service delivery.

Operational Support & Collaboration

Partner with the Location Manager to participate in weekly leadership meetings, monitor team performance, and contribute to goal-setting initiatives.

Task Oversight & Accountability

Review and verify completion of team task lists twice weekly to ensure operational consistency and accountability.

Leadership Coverage

Assume full managerial responsibilities during the Manager's absence, including staff supervision, issue resolution, and disciplinary action when necessary.

Qualifications

Proven organizational and communication skills with a collaborative, team-first approach Ability to thrive in a fast-paced, customer-focused environment Previous experience in a supervisory or management role preferred Professional demeanor in handling customer interactions and employee relations Flexibility to attend weekly meetings and provide on-call support as needed

Compensation & Benefits

Hourly Rate:

$17-$18 per hour

Healthcare:

Subsidized health coverage

Fitness Perks:

Complimentary gym membership for employees attending 10+ sessions per month

Work-Life Balance:

Guaranteed two days off per week

Career Advancement:

Clear pathways for growth within Charlotte's Coffee House

Join Our Team

At Charlotte's Coffee House, we're passionate about creating a warm, welcoming environment for both our guests and team members. If you're a motivated leader seeking a role with variety, growth potential, and a collaborative culture, we invite you to apply and become part of our journey.




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