Job Description

Job Title: Assistant Manager, Resident Services

FLSA Status:

Salaried/Non-Exempt

Location: New York, NY

Worksite Status:

Onsite

We're Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.
We are a group of people who believe in making every day better than yesterday. We put people first because we know that's how you create incredible communities. We are on a mission to make city life happier - want to join us?
As an

Assistant Manager

on the

Resident Services

team, you'll be responsible for supporting the Resident Services team, helping others, solving complex problems, and delivering best-in-class customer service to our residents.

As a leader on our team, you should be:

A passionate person

who believes in helping others win by providing the resources and development necessary to grow.

An open-minded communicator

who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.

An empathetic operator

who has an unwavering commitment to excellence and will persistently pursue the team's objectives.

Authentic.

Bring your best self to work, let's do something amazing.

Flexible

knowing and expecting that things change and that's what makes our business stronger.

What you will do:

Provide strategic leadership

to a team of 7-8 direct reports by setting clear goals, expectations, and priorities.

Empower team members

to proactively resolve resident issues by fostering a solution-oriented mindset, reducing the need for follow-ups and ensuring concerns are effectively addressed during the initial interaction. Demonstrate

empathetic and proactive support

by assisting residents with maintenance requests and responding promptly to general inquiries. Serve as a role model for exceptional customer service, consistently embodying our core value to

"Be a Good Neighbor"

and ensuring every resident interaction reflects our commitment to

doing the right thing

.

Identify opportunities

and training needs and implement effective solutions to enhance team efficiency, skills and knowledge.

Provide coaching and mentorship

to team members to help them grow and develop their roles.

Handle escalated cases

by analyzing case history and identifying gaps in service to best address resident concerns.

Facilitate open and transparent communication

within the team and across departments. Keep team members informed of important updates, changes, and initiatives, and encourage feedback and suggestions for improvement.

Be a direct point of contact

between the residents and our Trades Team to facilitate the management of maintenance issues from beginning to end.

What you should have:

2-4 Years of property management or hospitality experience, specifically directly managing team members 2-4 years of proven experience in a leadership role Strong

leadership abilities

with the ability to inspire and motivate team members. The ability to connect with others to keep the team aligned and focused. Excellent

communication

and

interpersonal

skills. An

analytical

ability to collect and use information to solve complex problems. The

technical experience

to lead teams, internal and external, and earn their trust and respect for your competence. A proven track record of delivering projects, and results, is required. Prior

leadership experience

preferred. Experience building a team a plus. The

discipline and willingness

to do what needs to be done. A

love for doing

what others won't and solving difficult problems. A

desire to grow

and take on ever increasing responsibility.

What we offer:

We owe it to our people - both residents and Beam team members - to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it's fair, but because it's what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we'll always let you know where you stand, and we strive to help you get where you want to go.

At Beam, you'll be surrounded by people who model our Cultural Responsibilities:

Be a good neighbor. Do the right thing. Help others win. Be Yourself. Be Better Today Than Yesterday (BTTY).

Base Salary:

$68,500 - $72,500
Exact compensation may vary based on skills, experience & location.

Benefits:

First and foremost, we're human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you - physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.

A few of the people you will work with:

Siobhan
Kaitlin
Ashely

Diversity, equity, and inclusion is critical to our success as a company. That said, it's not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.