Assistant General Managers manage our Front Desk staff and facility operations, but they also drive our values and contribute to the history and legacy of The Front. This is easily one of the most challenging positions with us, and requires a heightened sense of awareness, emotional intelligence, and loyalty. The ideal experience for this position is one of strong customer service, large team management, working (and thriving) in a fast-paced environment, de-escalating tense situations, and providing regular honest, direct, and productive feedback to subordinates as well as the management team. Our AGMS have impeccable integrity, own their mistakes and that of their team, celebrate their team\'s wins without accepting all the credit, and understand how to connect their team to the rest of the company.
*This position requires the ability to work regular nights and weekends.*
About Us / The Front Climbing Club was Utah\'s first indoor rock climbing gym, and one of the first in the nation. From its humble beginnings as The Body Shop back in the 80\'s to three best-in-class facilities today, The Front has never lost its soul or connection to its roots. The Front is led by three core values, which are outlined below. These values drive our day-to-day decisions as well as the future vision for our company. We expect every member of our team to embrace these values and believe they should align with your personal values to do so. We do not offer easy jobs. We simply cannot slow down enough to kick back and relax while we are at work, but we highly encourage you to shut off your devices and email and disappear into the mountains on your own time. Our culture is built on this level of work ethic, as well as integrity, community (we do not use that word lightly), and unity. All that said, we also know how to have a good time.
About You / You bore easily, which means you thrive in intense, fast-paced environments and can easily balance a plate full of responsibility. Likewise, you see additional workload added to that plate as an exciting challenge and a compliment to your performance. You\'ve been told \'nothing is good enough for you\'. While you know how to celebrate wins, give credit where credit is due, and hand out compliments and encouragement like candy at Halloween, you also know there\'s always room to improve and refuse to settle for \'good enough\'. You can coach your staff accordingly and elevate your team to achieve above and beyond the operational excellence expected of you. When you\'re here, you\'re committed to productivity, innovation, and driving the vision. And, you can maintain positivity, compassion, and even a sense of humor while you do it. You have a natural sense for ambiance and notice the subtle things - like music volume, climate, connection to the outdoor space, cleanliness, organization, or whether there is even a scrap of TP on the floor of the bathroom! Basically, you expect that not a single hair should be out of place.
Primary and Essential Functions

• Serve as an example of excellent customer service;
• Oversee staff, provide direction and feedback to GMs on employee performance;
• Handle escalated complaints and incidents, particularly those that require management discretion;
• Perform and submit daily reports to management and applicable stakeholders;
• Perform new hire orientations and ongoing training to employees;
• Assist with the recruitment process including participating in interviews and hiring decisions;
• Enforce policies and procedures;
• Direct the completion of sales transactions including opening and closing cash registers, exchanging merchandise, accepting returns, & balancing cash drawers;
• Ensure front desk walkthroughs are occurring on a regular basis and that task lists are complete;
• Monitor and identify maintenance, safety, and cleaning issues and ensures resolution;
• Perform all standard front desk duties including managing daily desk operations, customer service and sales and daily cleaning duties;
• Perform floor monitor duties when needed;
• Address any unsafe behavior observed including: running in unsafe fall zones, guests sitting on mats, gear/personal items on mats and not in cubby spaces, running, or other behavior inappropriate for the climbing gym;
• Monitor and document individual and team staff performance;
• Meet regularly with the CEO & COO to provide updates and results on various deliverables and presents possible gym improvement and opportunities;
• Ensure operational consistency across all gyms in collaboration with other managers and confirm best practices are implemented and followed with in the facility;
• Offer creative insight and critical feedback in a professional way as to how to improve any aspect of the operation in our team and facility
• Assist in Bi-annual review process;
• Additional duties as assigned.
  

Requirements

• Bachelor\'s degree preferred; work experience can substitute for the degree;
• Minimum of two years customer service or hospitality experience;
• Friendly, approachable and service-oriented;
• Knowledge of Rock Gym Pro software preferred;
• Ability to work nights and weekends;
• Strong planning and organizational skills;
• Demonstrated leadership and management skills;
• A superior level of member service and conflict resolution skills;
• Cash handling experience;
• Must be proactive, a team player with a sense of humor, and someone who is adaptable and comfortable with change, ambiguity, and working independently;
• Excellent project management skills;
• Well-developed time management skills with the ability to manage multiple priorities;
• A superior level of members service and conflict resolution skills;
• Excellent verbal and written communication skills;
• Ability to exercise discretion and independent judgment;
• Ability and desire to learn indoor climbing safety procedures and develop climbing instructional expertise through inhouse training requirements;
• First Aid/CPR certification required upon hire;
• Utah Alcohol certification required upon hire;
• Proficient in MS Office including Excel & Outlook;
• Be able to collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.

Job Hazards This position is exposed to airborne chalk, dust and cleaning supplies. Other hazards include falling while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear and slippery surfaces after they have been cleaned.
MISSION STATEMENT: The Front\'s mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community. CORE VALUES: Distinctive Facilities with Emotional Depth// We design and build outstanding and unique facilities that are the "3rd place" for the broader outdoor community, and we maintain and improve our facilities with the utmost attention to detail and care. This creates a foundation for organic and fostered emotional connections with our members and between our members, leading to long-term, loyal, and proud members. We add depth and authenticity to our facilities by supporting and contributing to our local communities through volunteerism, educated activism, and both financial and non-financial support. Operational Prowess and Superiority// We develop and continually improve elegant, efficient and documented operational processes that underpin a disciplined approach to effective facility operations. We look outside the climbing industry for guidance and inspiration, and strive to be at the industry forefront in all respects. We safeguard our industry edge and protect company assets through discretion and care. We use data to inform and guide our operations. Data gathering and analytics are foundational in improving our facilities, increasing our operational efficiency, expanding our individual capacities, and facilitating efficient teamwork. We adhere to efficient and organized business practices that utilize technologies to continually improve the level of operational excellence we promise to our members. Employee Excellence and Growth// We value the positive contributions of our employees and strive to make The Front an enjoyable yet challenging environment to accomplish important work and experience personal growth. We value listening to and learning from one another. We endeavor to be clear and authentic in all our interactions. We value candor and diverse opinions, yet when decisions are made, we unite to achieve their success. We have high expectations of one another-to work hard and to be thoughtful. We take pride in and maintain integrity in our work. We are disciplined, focused, and resilient. We thrive on the sharp end. Falling short of a challenging goal, when a thoughtful and concerted effort is employed, is not failure. We undertake challenging projects with forethought and see them through to comprehensive completion. We collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.
EQUAL OPPORTUNITY EMPLOYER The Front Climbing Club is committed to providing an equal employment opportunity environment of mutual respect for all its people. This work atmosphere is available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Front Climbing Club strongly believes that diversity and inclusion amongst our teams is critical to our success as an organization. We are driven to recruit, develop and retain the most talented people from a diverse candidate pool. As such, we highly encourage those with diverse backgrounds to apply.