Job Description

Responsibilities:

Related is seeking a highly skilled and service-driven Assistant General Manager (AGM) to join our team at Willets Point, one of New York City's most transformative new developments. This is a unique opportunity to play a pivotal role in building and operating a mixed-income community that blends the sophistication of luxury property management with the purpose of affordable housing and community impact.

As the Assistant General Manager, you will partner closely with the General Manager to oversee daily operations, lead exceptional on-site teams, and ensure compliance with all regulatory requirements. You will play a vital role in shaping the resident experience--upholding the highest standards of hospitality, safety, and service across this landmark project.

This role offers an exciting platform for a collaborative and solutions-oriented leader who thrives in dynamic environments and is passionate about creating vibrant, inclusive, and high-performing communities.

Project Details:

Willets Point | Related

DUTIES AND RESPONSIBILITIES:

The Assistant General Manager is responsible for the following:Work with General Manager to manage financial aspects of operations for the property; assistance in preparation of property budgets, monthly asset reports, monthly financial change forms, and capital expenditure tracking. At the direction of the General Manager, supervises Concierge/Door staff. Aids in hiring, training and evaluation of leasing/office/maintenance staff, in conjunction with Resident Manager and General Manager. Assist in the supervision of specific site program administration and ensures that the site is in compliance with brand standards including property presentation, marketing, apparel, etc. Ensures compliance with all federal, state and local laws, specifically, Fair Housing regulations at site level. Special projects as assigned by General Manager, Regional Manager, Vice President, and senior leadership
Marketing, Leasing and Administrative TasksAssists in the preparation of annual operating budgets. Along with the management team, responsible for staying within budgetary guidelines for items within one's control. Assists the General Manager in ensuring that major budget items are completed as scheduled according to proper standards. Initiates and implements policies, procedures, forms, schedules and/or controls with the approval of the General Manager to properly manage the staff and physical plants. Along with management team, supervises appropriate building security measures, incident documentations and proper notifications of management, owners and/or insurance carriers where necessary. Assists General Manager with regular comparable site analysis and comp grids as well as shopping of competition. Works closely with General Manager, Regional Manager, and Vice President for Revenue Management to set price points, review target markets and initiates advertising or "specials" with the approval of the General Manager/ Regional Manager. Ensures that there is adequate coverage for the leasing office and maintenance at all times. This coverage may include 7 days a week, extended hours of operation or working on weekends, whichever method is appropriate. Works to complete the renewal process and speaks with residents after the leasing agent has exhausted all attempts to negotiate a renewal. Controls vacancy losses through proactive suggestions and in-depth knowledge with local markets. Assists General Manager in ensuring that all site staff employees have access to necessary computer software and hardware by completing the IT Checklist. Oversees the Resident Service Specialists' responsibility to facilitate sublease/surrender options.
Accounts Receivable/Accounts Payable TasksEnsures site is compliant with company standards with regards to rent collection, including work with attorneys and collection agencies. Confirms timely compliance with all reporting deadlines, i.e., accounts payables/receivables to the regional office. Reviews/approves bad-debt write offs and invoice credit memos and makes recommendation to General Manager on appropriate action. Familiar with all procedures and requirements of accounts payable and accounts receivable.
Hiring, Training and Evaluations of StaffApproves all time sheets including O/T and temporary labor for submission to the regional office on a weekly basis (for corresponding direct reports). At General Manager's direction, drafts disciplinary and/or probationary letters to site level personnel and provides comprehensive backup for the General Manager. Directly supervises concierge/door/lobby staff and ensures adequate coverage. Engages with union when appropriate and after consulting with human resources. Actively participates in grievance and arbitration processes. Encourages site staff in completing Employee Engagement Survey. Works closely with General Manager to create and execute Action Plan for Employee Engagement. Hires, trains, and supervisors seasonal amenity attendant Schedules one evening per week to be available to meet and greet residents in the lobby area with Resident Service Specialists. Assists the concierge staff, during breaks or heavy traffic intervals, to facilitate the workflow and to provide "face time" with the residents.
Specific Site Program Administration TasksConducts monthly roof-to-basement comprehensive inspections with General Manager and submits inspection form to Regional Manager. Assists in the completion of the monthly budget variance report. Assists in the completion of the monthly asset report. As needed, and when applicable, assures timely compliance in conjunction with the Compliance team with all responses to audits, whether generated for in-house use or required by federal, state or municipal agencies. Ensures adherence to site regulatory agreements.
Resident/Landlord Relations TasksHandles all resident complaints expeditiously, diplomatically and professionally. Confirms that residents are fully and properly notified of all issues that affect their residency. Thoroughly familiar with each site lease and enforces the House Rules and Regulations of the site as well as the Pet Agreements and Smoke Free Riders and any regulatory programs in place and documents significant violations of either. Attends court proceedings as required. Embodies "Expect more at home" service commitment in all interactions with residents. Reviews, prior to submission, newsletter and building-wide resident correspondence. Ensures execution, according to brand standards, of resident events and partner offers. Ensures follow up to Resident Surveys for new and established residents.
Maintenance Operations TasksOversees proper preventive maintenance schedules and ensures adherence to the same. This includes facilitation of Permission to Enter as needed by Resident Manager. Works with Resident Manager to ensures compliance with contracts regarding work being performed by third party contractors. Establishes RFP's for major capital projects when directed to by General Manager. Confirms appropriate market rate standards of curb appeals for all sites at all times.

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $70,000 - $75,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits:

Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

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Qualifications:
5+ years of progressive property management or operations leadership experience. Proven ability to lead and inspire teams while balancing operational efficiency and resident satisfaction. Strong knowledge of affordable housing programs, compliance processes, and regulatory requirements. Experience in leasing up luxury residential or mixed-use property management strongly preferred. Exceptional communication, organizational, and problem-solving skills. Ability to thrive in a fast-paced, dynamic environment with a hands-on, solutions-focused approach.

Overview:
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