Job Description

The Opportunity

Delaware North Sportservice is seeking an Assistant General Manager at the iconic TD Garden in Boston, Massachusetts. As New England s largest sports and entertainment arena, TD Garden is the home of the storied NHL s Boston Bruins and NBA s Boston Celtics franchises and hosts over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling and ice shows. Our ideal candidate is dedicated to delivering the highest quality of service to our guests - taking great pride in their work and the impact they will have on creating exceptional experiences. You re an inspiring leader who understands that training and developing your team is critical to the operation and you manage people, processes, budgets, and expenses successfully and effectively.

Minimum - Anticipated Maximum Salary: $105500 - $142400 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

At Delaware North, we care about our team member s personal and professional journeys. These are just some of the benefits we offer:

• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Assist General Manager in setting short- and long-term departmental goals and objectives that cover a range of areas, including people development, company policies and operating budgets. In this role you will report directly to the General Manager.
• In partnership with department heads, manage and oversee the operations of our exclusive clubs, restaurants, bars, retail, commissary, and concessions operations.
• Drive internal capital projects and technology upgrades to improve efficiency and customer experience.
• Implement process improvements to streamline operations and increase profitability.
• Drive financial performance, analyze data, and develop strategies to increase revenue and reduce costs.
• Manage labor relations, may oversee contract management, including negotiating contracts and ensuring compliance with contractual obligations.
• Verify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for point-of-sale transactions, inventory, and payroll procedures are in place.
• Hire, train, evaluate staff, and ensure compliance with labor laws and regulations, develop the team and ensure all team members at the unit are supported and managed effectively in order to provide an optimal guest experience.
• Develop and implement policies and procedures to ensure compliance with regulatory requirements and company standards.
• Adhere to and enforce sanitation and health and safety procedures.
• Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
• Maintain positive client and vendor relations through effective communication.
• Become the designated leader when the General Manager is not at the unit.
• Build strong relationships with internal and external clients to ensure customer satisfaction and loyalty.

Qualifications

• Minimum of 3 -5 years of leadership experience in a hospitality management role, preferably in an arena environment.
• Bachelor\'s Degree in Business Management or equivalent preferred.
• Experience managing multiple departments and overseeing large-scale operations.
• Strong financial management skills, including budgeting, forecasting, and analysis experience required.
• Strong managerial skills required; demonstrated initiative, leadership and interpersonal skills are essential.
• Strong commitment to customer and client service required with a proven track record of building strong relationships with internal and external clients.
• Strong working knowledge of labor laws and regulations and experience managing labor relations.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours, including weekends and holidays.
• If you meet the above qualifications and are looking for a challenging and rewarding career opportunity in the entertainment industry, we encourage you to apply for the position of Assistant General Manager.

Who We Are

At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North