Job Description

Additional Information

Job Number

25190694

Job Category

Property Leadership

Location

Rochester Airport Marriott, 1890 Ridge Road West, Rochester, New York, United States, 14615

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Expiration Date:

01/12/2026

Additional Information:

This hotel is owned and operated by an independent franchisee, Hospitality Management Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.


Job reference: 000443

Salary: Competitive

Department: Property Leadership

Location: Rochester Airport Marriott (1890 West Ridge Road Rochester, NY 14615)

Division: Hospitality Management Corporation

Hours Per Week: 40


Assistant General Manager


We are seeking a highly motivated Assistant General Manager (AGM) to support hotel operations and partner closely with the General Manager of the Rochester Airport Marriott.


What You'll Do:


Support the General Manager in the daily operation of all hotel departments

Assign duties to department heads and monitor performance to ensure adherence to policies and SOPs

Train, coach, and develop staff and department leaders

Act as a primary point of contact for guest concerns, service recovery, and escalations

Represent the hotel in the community, among industry partners, and with trade associations

Monitor guest feedback through TripAdvisor, OTA channels, GSTS, and RSTS surveys

Participate in hiring decisions, performance reviews, and disciplinary processes

Maintain accurate operational records including cash flow sheets, A/R reports, and billing files

Conduct daily property walkthroughs and ensure physical spaces meet brand and company standards

Ensure compliance with all SOPs, safety regulations, and service standards

Support financial performance by assisting with budgeting, forecasting, wage surveys, and business planning

Monitor maintenance issues, FF&E conditions, and preventive maintenance schedules

Ensure all required supplies and par levels are maintained

Perform room audits and sudden inspections to uphold brand quality

Build strong partnerships with department heads and frontline staff to drive operational efficiency

Cover shifts as needed across departments when scheduled by the General Manager

Maintain effective communication across all hotel departments

Assist with corporate client relations and new business opportunities alongside sales

Respond to guest or employee emergencies as needed, including after hours

Support ongoing improvement initiatives and audit responses

Perform additional duties as assigned by the General Manager or corporate leadership



About You:


Marriott brand experience is required

Previous management experience in a hotel environment

Strong leadership skills with the ability to delegate, coach, and motivate a team

Excellent communication, problem-solving, and conflict-resolution abilities

Ability to maintain professionalism, composure, and objectivity under pressure

Strong understanding of hotel operations, financial reporting, and service standards

Highly flexible, hands-on leader who is willing to support any department as needed

Strong organizational and time-management skills

Ability to build positive relationships with guests, staff, ownership, and the community

Willingness to be available as needed for emergencies or urgent guest needs



About Us:


HMC is recognized for our commitment to:


Honesty

Professionalism

Innovation

Flexibility

Customer service

Delivering measurable results

We believe in fostering a culture where team members feel valued, supported, and motivated to excel. When you join HMC, you join a company that invests in your success and celebrates your accomplishments.


Benefits


Fun, collaborative work environment

Recognition for effort and reward for performance

Competitive benefits package, including an industry-leading 401(k)

Strong bonus and incentive program

Opportunities for growth and internal promotion within a rapidly expanding company

We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.


The salary for this position is $75,000 annually.

This company is an equal opportunity employer.


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