Job Description

We are a hospitality forward valet parking company seeking a Hotel Assistant Front Office Manager or Front Office Supervisor for a new position within our company.

Job description:

OPERATIONS SUPERVISOR / GROWTH LEAD

About Us

Dragonfly Parking Inc. and Valet Girls Parking are two of Los Angeles' most respected boutique valet and hospitality companies. For over 40 years, we've provided professional service for top restaurants, hotels, and private events from Beverly Hills to the Westside. We're expanding again and we're looking for a hands-on leader who can bring structure, accountability, and hospitality excellence to our growing team.

This is not a corporate job; it's an opportunity to work directly with ownership, make a real impact, and grow into a leadership position as we continue to scale.

The Role

We're hiring an Operations Supervisor / Growth Lead that may evolve into a full-time management role. This hybrid position combines on-site leadership with operational oversight.

You'll spend part of your week in the field at our accounts coaching teams, greeting clients, and checking quality and part of your week handling management duties like scheduling support, training, and operations follow-through.

Responsibilities

- Visit all active locations weekly to inspect uniforms, signage, service, and overall presentation.
- Lead by example during shifts -- ensure guest greetings, smooth traffic flow, and professional demeanor.
- Communicate with restaurant managers and event coordinators to maintain top-tier client satisfaction.
- Support scheduling, shift coverage, and daily operations with our Senior Operations Coordinator.
- Train and onboard new employees to uphold company service standards.
- Review nightly reports and follow up on inconsistencies or service issues.
- Maintain podiums, key boxes, ticket supplies, and other field equipment.
- Track attendance, call-outs, and address repeat issues promptly.
- Complete weekly "location reports" for ownership summarizing site visits and client feedback.
- Assist in new account openings; signage, staff introductions, and client coordination.
- Identify and mentor reliable team members for potential leadership roles.

Ideal Background

We're seeking someone with real hospitality experience who understands both service and operations. Strong candidates will have previously worked as:

- Assistant Restaurant Manager or Floor Manager

- Hotel Valet or Front-of-House Supervisor

- Catering Captain or Event Operations Lead

- Valet Account Supervisor or Site Lead

Skills & Traits That Matter

- Ownership mentality -- treats the business like it's their own

- Calm under pressure, even on busy nights

- Clear communicator (written and verbal)

- Professional, polished, and dependable

- Organized and proactive -- follows through without reminders

- Warm, guest-focused energy and a passion for hospitality

- Valid driver's license and clean driving record

Compensation & Details

- Hourly Rate: $23-$25/hr (based on experience)
- Weekly Hours: 30-40 hours per week (mix of management and field work)
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Performance Bonus: Up to $500/month based on service quality and client satisfaction

- Perks:

Paid meals during long shifts or special events Company cell phone after 90 days Direct mentorship from ownership and a clear growth path
Why Join Us

At Dragonfly Parking and Valet Girls Parking, your work won't get lost in a corporate system. You'll have visibility, autonomy, and the chance to help shape the next chapter of an established Los Angeles hospitality brand.

If you're a hands-on leader who thrives in the fast-paced world of restaurants, hotels, and events and you're ready to grow we'd love to meet you.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

Paid time off
Work Location: In person