Job Description

Overview

Putts and Pins is a full-service indoor restaurant & bar built around 2 miniature putting greens and duckpin bowling lanes in West Des Moines, IA. We're a young, growing business in our first few years, known for great food, fun cocktails, and a high-energy, classic pop rock vibe. Right now, we're focused on leveling up--building a consistent, standout guest experience every day with a team that shows up, takes pride in the basics, and genuinely enjoys taking care of people.

This Assistant Front of House Manager role is perfect if you have some or little hospitality experience, are a go-getter who likes to take initiative, and want to build your resume with real management and operations experience. You'll learn how a hospitality business runs from the front door to the last check of the night, help create memorable experiences for guests, and play a real part in shaping a local business early in its journey--with training and support along the way.

If this sounds like you, read below for more details.

About Putts and Pins

Putts and Pins is a full-service indoor restaurant & bar built around 2 miniature putting greens and duckpin bowling lanes in West Des Moines, IA. We're a young, growing business in our first few years, known for great food, fun cocktails, and a high-energy, classic pop rock vibe.

We're now focused on building a consistent, standout guest experience every single day. That starts with people who show up, take pride in the basics, and genuinely enjoy taking care of guests.

Why this role is great for you

This is an ideal role if you:

Have some hospitality experience and ready to take the next step. Are a go-getter who likes to take initiative, not wait to be told what to do. Want to build your resume with real management and operations experience. Are excited to help shape and grow a local business early in its journey.
You'll learn how a hospitality business runs from the front door to the last check of the night, and you'll have real responsibility from day one--with support and training.

What You'll Do

Guest Experience

Create a warm, welcoming atmosphere for every guest--greet with a smile, eye contact, and confidence. Learn our menu, games, and events so you can answer questions and make smart recommendations. Anticipate what guests might want next and offer it--whether that's another round, a snack, or booking their next gathering.

Front Desk & Games Operations

Oversee the day-to-day operations at the front desk (host desk).

Manage multiple reservation systems to seat and book guests efficiently.

Become proficient in the technical operations of our indoor golf and bowling systems so you can assist guests and troubleshoot basic issues.

Team Support & Leadership

Lead by example--show up on time, jump in where needed, and keep energy positive.

Help train and support hosts and other front-of-house team members on guest service standards.

Communicate clearly with the kitchen and bar to keep service smooth.

Food, Beverage & Events

Support restaurant and bar operations during high-demand periods to ensure guests are taken care of quickly.

Assist the General Manager and Assistant General Manager with special events, parties, and corporate gatherings--from set-up and guest welcome to wrap-up.

Help upsell events and future bookings by confidently talking about our space as a great spot for birthdays, team outings, and celebrations.

Operations & Basics

Follow opening and closing checklists and complete tasks without needing reminders.

Oversee inventory for front desk supplies, menus, and promotional materials to keep everything stocked and ready.

Help ensure the venue meets health, safety, and cleanliness standards.

What We're Looking For

We care more about your attitude and work ethic than a perfect resume.

Must-haves:

Reliable, punctual, and comfortable taking responsibility for your area.

Friendly, people-oriented, and able to stay calm and kind under pressure.

Willing to learn our systems, processes, and standards--and follow them.

Able to work evenings, weekends, and longer shifts when needed.

Comfortable upselling and talking to guests about food, drinks, games, and future events.

Nice-to-haves (but not required):

1+years working in customer service or hospitality (restaurant, bar, retail, entertainment, etc.). Experience with any Point of Sale (POS) system. Familiarity with reservation systems or event booking. Interest in golf, bowling, or group entertainment experiences.

If you don't meet every "nice-to-have" but you're hungry to learn and grow, we still want to hear from you.

Physical Demands

Frequently stands and walks; uses hands; reaches with arms and hands; stoops, kneels, crawls or crouches; talks or hears.

Occasionally sits, climbs, or balances.

Frequently lifts up to 25 pounds and occasionally up to 50 pounds.

Occasionally works in outdoor weather conditions when our patio is open.

Noise level is moderate to high.

Must meet state age requirements for handling alcoholic beverages.

Schedule

8-12 hour shifts

Day and evening shifts

Monday to Friday and weekends as needed

Work Location:

In person - West Des Moines, IA 50266

Job Type: Full-time

Pay: $42,500.00 - $52,500.00 per year

Benefits:

Employee discount Flexible schedule
Work Location: In person