Job Description

Summary:

Our Assistant Directors are responsible and accountable for managing as well as directing the daily operations of our FSR restaurant during their assigned shifts. These responsibilities include but are not limited to opening/closing the restaurant as well as managing the teams, tasks, obstacles, and activities required to meet and/or surpass our brand standards and requirements of service, quality, safety, speed of service, productivity, and care. They are responsible for achieving the assignments, and directives and goals set by the Directors. In the absence or under the directive of the Director they are responsible for oversight of the operations of the FSR restaurant.


Each of our Assistant Directors will be given an additional role of leading and supporting a "Specific Area" of the restaurant including the teams assigned to that specific area ie. Guest Experience, Brand/Sales Growth, Food Safety & Quality, Stewardship, or Talent (See attached for summary descriptions)

Qualifications

At least 18 years of age Scheduled weekly a minimum of 30 hrs or more per week full-time Open availability and agreeable to work multiple Saturdays per month as needed Open availability and agreeable to work multiple Opening and Closing Shifts each week as needed Prior management or leadership experience preferred not required By posted deadline complete application for job promotion (internal candidates) when applicable Completed & passed all Basic Team Member Courses in Pathway Working knowledge of the Chick-fil-A Service & Marketing Models & Strategies: ie. "Winning Hearts Every Day" Working knowledge of Chick-fil-A Tools and Software: ie. @Chick-fil-A, Pathway, CFA One, CFA Now Working knowledge of Google, Messaging systems, Microsoft, and other internal software tools Must be willing to work inside and outside of the restaurant during shift Must be able to lift up to 30 pounds Must be able to stand on your feet for the duration of your shift Additionally adhere to the Team Member

Job/Role Requirements:

Execute all directives and initiatives of the Director Team and/or Owner/Operator as specified for the operations of our FSR restaurant, service to our customers, care for our team members, and growth of our brand. Lead and direct the restaurant team to deliver "Remark"able experiences for our guests and team members Lead and direct the restaurant team to grow sales and steadily improve Customer Overall Satisfaction Lead and direct the restaurant team to higher levels of productivity and efficiency. Lead and direct the restaurant team to stronger, more positive working relationships and teamwork Lead and direct the restaurant team to achieve daily and weekly goals AND measure/post results Complete weekly scheduling and daily lineups as assigned by Directors Establish a daily plan and assign required work and tasks to be completed during your shift Organize and lead restaurant operational shifts ensuring all areas are assigned and operating efficiently Manage team member positional assignments, breaks, rotations, & transitions Ensure all daily operational tasks, checklists, daily Safe Criticals, and reports are completed by end of shift Enforce all food safety, occupational safety & security requirements Meet all operational requirements in your area of responsibility Exemplify our CFA values, Leadership Expectations, "Winning Heart" Service Model, and Handbook Organize & direct the work in respectful cooperation with other directors on your shift Communicate clearly and kindly with other leaders and team members on your shift Train and coach team members to higher levels of skill and effectiveness Anticipate ahead and make "ready" the area and for incoming leaders and teams Ensure leaders & team members are working together cooperatively & respectfully following our handbook Monitor and manage toward sales goals, productivity targets, & operational benchmarks during your shift Utilize huddles, one on ones, training tools, and resources to grow and develop team members Attend weekly, bi-weekly meetings as assigned Recognize and celebrate team member and team wins Exemplify, manage by, and enforce our Policy Handbook

Business Organization

Direct Report - Director:

Internal organization: Owner/Operator > Senior Director > Director > Assistant Director > Team Lead >Trainers >Team Member

Monthly Key Business Performance Benchmarks:

% Sales Increase - Productivity $$$ - Food % Gap - CEM Scores - Food Safety - Food Quality - $ Management Risk

Leadership Expectations:

Skills Ability to ...

Organize and plan work Lead and motivate team members to achieve our daily, monthly, quarterly, and yearly goals Anticipate business, customer, and team member needs and prepare accordingly Build a team and keep them focused on our mission Develop strong and healthy business relationships Teach, coach, and train others Coach underperformance and manage a positive outcome

Leadership Committed to ...

Integrity defined as leaning in and doing the right thing (honoring our values and policies) Professionalism by exhibiting maturity in communication and behavior Ownership by taking responsibility for the outcomes and decisions Coaching by influencing others to achieve greater performance and outcomes

Attitude A choice to be ...

Enthusiastic by exhibiting a passion for the business and excitement about Chick-fil-A Collaborative by enjoying working together with and serving others Respectful by showing consideration and appreciation with authority, peers, and trainees. Optimistic by representing the brand in a positive and growth-minded way.

Readiness Prepared to be ...

Proactive by assessing needs and taking the initiative Flexible by adjusting quickly to changes and remain calm under pressure Efficient by using my time wisely and focusing on results Competent by striving for high standards and personal excellence Creative by being a proactive, innovative, and resourceful problem solver

Summary Descriptions of Current Area Assignments

Area of Guest Experience

The Assistant Director with oversight for the Area Guest Experience is specifically responsible for managing and supporting the service provided to our guests through our inside dining, pickup, and curbside venues. The direction of this area is sharply focused on achieving consistently and daily the highest degree of Overall Satisfaction with our guests. They are also responsible for ensuring the safety of all team members, the stewardship of labor, the cleanliness of our venues, and the continuous training and development of team members via Pathway. With a team focus, the Assistant Director also supports our other directors to ensure that our standards and requirements for customer service are executed and achieved.


The Assistant Director offers key leadership in executing our vision to make each guest's visit memorable through Second Mile Service, 'Remark'able food, and moments of delight.

Area of Safety and Quality

The Assistant Director with oversight for the Area of Safety/Quality is specifically responsible for managing and supporting the kitchen operations and throughput to ensure the restaurant demands and operations are fully supported to deliver our "Remark"able food and service to each of our service areas (ie counter, DT, curbside, pickup, delivery, and catering). The direction of this area is sharply focused on achieving consistently and daily our requirements for safety, quality, and speed of service. With a team focus, the Assistant Director also supports our other directors and area managers to ensure that our standards and requirements for customer service are executed and achieved.


The Assistant Director offers key leadership in executing our vision to make each guest's visit memorable through Second Mile Service, 'Remark'able food, and moments of delight.

Area of Talent

The Assistant Director with oversight for the Area of Talent is specifically responsible for managing and supporting the training demands and needs of the business to deliver "Remark"able experiences to our guests. They are also responsible for the development and assignment of trainers as well as the organization and execution of our training programs. The Assistant Director is also responsible for protecting our customers, our team members, and our brand by ensuring all food safety and security measures are being monitored, reported, and followed strictly. With a team focus, the Assistant Director also supports our other directors to ensure that our standards and requirements for customer service are executed and achieved.


The Assistant Director offers key leadership in executing our vision to make each guest's visit memorable through Second Mile Service, 'Remark'able food, and moments of delight.

Area of Brand and Sales Growth

The Assistant Director with oversight for the Area of Brand and Sales Growth is specifically responsible for managing and supporting the Catering Sales operations and execution to ensure the Catering operations are fully supported to deliver "Remark"able guest experiences with accuracy, speed, and "Winning Hearts" hospitality. The oversight for this area is also responsible for ensuring the safety of all team members, the care and functionality of all equipment and vehicles, the stewardship of labor and resources, and the continuous training and development of team members. With a team focus, the Assistant Director also supports our other directors to ensure that our standards and requirements for customer service are executed and achieved.


The Assistant Director offers key leadership in executing our vision to make each guest's visit memorable through Second Mile Service, 'Remark'able food, and moments of delight.

Area of Stewardship

The Assistant Director with oversight for the Area of Stewardship is specifically responsible for managing and supporting the facility and equipment demands and needs of the business to keep our restaurants fully operational and capable of delivering daily "Remark"able experiences to our guests. They are also responsible for the organization and execution of our cleaning, equipment service, and maintenance programs, including equipment, facilities, parking lot, landscaping, flag, and vehicles. The Assistant Director is also responsible for assisting with the training and education of our leaders and team members in the operations, cleaning, and maintenance of our equipment. They oversee the dispatching and scheduling of service repairs and maintenance with CFA Support and third-party vendors to minimize disruptions and verify the proper completion of service and repairs. With a team focus, the Assistant Director also supports our other directors to ensure that our standards and requirements for customer service are executed and achieved.


The Assistant Director offers key leadership in executing our mission to provide "Remark"able food, service, and environments for our guests.

Scoreboard

Key Performance Indicators to be set Monthly with Directors

Operations:

%Sales Increase


$$$ Productivity


%Food Cost Gap


# Food Safety Score


%Food Quality


#Cash Management Risk

CEM Scores:

% Overall Satisfaction


%Speed of Service


%Accuracy


% Attentive & Courteous


% Cleanliness

Additional Metrics:

Chain Rankings


$ Check Average


# Transactions (various sectors)


# Customer Comments (CEM)


# Team Member Performance Score


Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.


Pay: Starting at $18.00 / hour


Benefits:

Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount

Job Type: fulltime


Schedule:

8 hour shift 10 hour shift Weekend availability

Education: High school degree


Work location: On-site